Skip to Content Skip to Navigation
Call us: 0330 128 1399

Call support


Available Weekdays 8am to 6pm

* Please note: Landline calls will be charged at local rate. Calls from mobiles may vary. Please check with your provider for details of exact call charges.

Customer service

Customer service

Prices excl. VAT

Prices incl. / excl. VAT


You can choose to show the prices inclusive or exclusive of VAT on our website



Furniture

Furniture is only returnable if it is unassembled and in its original packaging. As these items may need special collection, we recommend that you contact our customer services using live chat.

Items shipped directly from our suppliers

Items shipped directly from our suppliers may be subject to different rules for returns. This will depend on the individual supplier’s returns and collection policy. If you are returning these items, the approval process and collection timescales may vary from those offered by Viking.  

To start a return for these items, please contact our customer services using live chat.

Customised or personalised items

Products that have been branded for your use, or customised to your own needs are not returnable. However, if your product is damaged or not as described, we would be happy to provide a replacement. To arrange this, please contact our customer services using live chat.

Electronics

Returns for electronics (phones, tablets, iPads, printers) may be subject to additional checks or approvals, according to the supplier’s policies.

You may be required to provide a product serial number when arranging your return and you must return all cables and accessories for your return to be accepted.

Please check your product warranty certificate in cases where you would like to arrange a return.

To start a return for these items, please contact our customer services using live chat

Postage stamps and miscellaneous items

We are unable to accept returns for postage stamps and a small number of other miscellaneous items.


Customer service & Feedback

Customer service ›

Click here for help with a wide range of topics such as your account, ordering and delivery. Or call: 0330 128 1399

Live Chat ›

Weekdays 9am to 5pm

Give us your feedback

Tell us how we are doing! We would like to hear your opinion.