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Damaged, faulty or hazardous items



Unfortunately there are some rare occasions when products are damaged in transit, or do not meet your requirements. If your product has arrived damaged or faulty, we will collect and replace it free of charge.

Leaking and Hazardous items

If you would like to return items containing liquids which are leaking, damaged, or considered hazardous, please contact our customer services using live chat . One of our team will recommend what to do with your product and arrange for a replacement if required.


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Click here for help with a wide range of topics such as your account, ordering and delivery. Or call: 0844 412 0000

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Weekdays 9am to 5pm

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