Skip to Content Skip to Navigation
Prices excl. VAT

Prices incl. / excl. VAT


You can choose to show the prices inclusive or exclusive of VAT on our website

There's nothing quite as frustrating as needing to print an important document only to find that your printer refuses to connect to WiFi. This common issue can disrupt your workflow, whether you're working from a home office or running a small business. Fortunately, there are several steps you can take to resolve these connectivity issues and get your printer back online quickly.

Quick Fix: Is Your Printer's WiFi Switched On?

Before diving into detailed troubleshooting, ensure that your printer's WiFi is actually turned on. Check the printer's control panel or settings menu to confirm that the wireless feature is enabled. If it's off, switch it on and try connecting again.

 

Viking lifestyle image

Preliminary Checks Before Troubleshooting

  • Ensure printer's WiFi is enabled
  • Verify that the router is operational
  • Confirm the printer is within WiFi range
  • Check for any physical obstructions
  • Restart the printer and router
  • Ensure the correct network is selected
  • Check for any error messages on the printer display

Verify Network Connection and Signal Strength

Start by ensuring that your printer is connected to the correct WiFi network. Access the printer's network settings via its control panel and confirm that it is attempting to connect to your desired network. Double-check that you have entered the correct WiFi password, as an incorrect password is a common cause of printer connectivity issues.

Next, consider the signal strength. If the printer is situated far from the router or there are multiple walls in between, the signal might be too weak for a stable connection. Try moving the printer closer to the router or removing any obstructions that might be interfering with the signal. You might also consider using a WiFi extender to boost the signal strength.

Update Printer Drivers and Firmware

Outdated printer drivers or firmware can also cause connectivity issues. Visit the manufacturer's website to check for any available updates for your printer model. Download and install these updates, as they often include fixes for known issues and improvements in performance.

Updating drivers is usually straightforward. You can use the installation wizard provided by the manufacturer or manage updates through your computer's device manager. Ensure that your computer is connected to the internet during this process to download the necessary files. Once updated, restart your printer and attempt to reconnect to the WiFi network.

Key Troubleshooting Steps

Step Action Expected Outcome
1 Check WiFi Signal Stable connection established
2 Restart Devices Resolved minor connectivity issues
3 Update Printer Drivers Improved compatibility
4 Reconfigure Network Settings Restored connection
5 Contract Support Professional assistance

 

Reset Network Settings and Reconfigure

If the above steps don't resolve the issue, resetting the network settings on your printer might help. This process will clear any saved WiFi networks and allow you to start fresh. Refer to your printer's manual for instructions on how to perform a network reset, as the procedure can vary between models.

Once reset, reconfigure the network settings by selecting your WiFi network and entering the password again. Ensure that you select the correct network and double-check the password for accuracy. This method often resolves persistent connectivity issues by eliminating any previously saved settings that may have been corrupted.

Conclusion

Printer connectivity issues can be a significant disruption, but with these troubleshooting steps, you can often resolve them without professional help. Start with the simplest solutions, such as checking the WiFi signal and updating drivers, before moving on to more detailed fixes like resetting network settings.

For further assistance, consider reaching out to your printer's customer support or visiting Viking Direct for additional resources and products to enhance your home office setup.

FAQ

Frequently Asked Questions

  • Why won't my printer connect to WiFi even after resetting it?

    If your printer still won't connect to WiFi after a reset, ensure that there are no network issues with your router. Test the network with another device to confirm it's operational. Additionally, check for any firmware updates for your printer that may address known connectivity issues.

  • How can I improve my printer's WiFi signal?

    To improve your printer's WiFi signal, place it closer to the router and remove any physical barriers that might interfere with the signal. Alternatively, consider using a WiFi extender to enhance the signal strength throughout your home or office.

  • Can a VPN affect my printer's connectivity?

    Yes, using a VPN can sometimes interfere with a printer's ability to connect to a WiFi network, as it might block the local network traffic necessary for the printer to communicate with your computer. Try disconnecting from the VPN and check if the printer connects successfully.

  • Is it necessary to update printer firmware regularly?

    Regularly updating your printer's firmware is advisable, as updates often include fixes for bugs, security patches, and performance improvements. Keeping your printer up-to-date ensures it remains compatible with the latest devices and networks.

Customer service & Feedback

Customer service ›

Click here for help with a wide range of topics such as your account, ordering and delivery. Or call: 0330 128 1399

Live Chat ›

Weekdays 9am to 5pm

Give us your feedback

Tell us how we are doing! We would like to hear your opinion.