Skip to Content Skip to Navigation
Call us: 0330 128 1399

Call support


Available Weekdays 8am to 6pm

* Please note: Landline calls will be charged at local rate. Calls from mobiles may vary. Please check with your provider for details of exact call charges.

Customer service

Customer service

Prices excl. VAT

Prices incl. / excl. VAT


You can choose to show the prices inclusive or exclusive of VAT on our website

Delivery & Returns

Delivery

Shipping costs

At Viking, we are dedicated to ensuring that your shopping experience is always efficient and budget-friendly. That's why we're delighted to extend a free delivery option to our valued customers.

Free delivery is available for orders that exceed a certain minimum order value. Therefore, while many orders qualify for free delivery, there may be instances where you are required to cover a designated delivery fee.

Delivery fee amount will depend on your order destination and the value of your order:

UK Mainland
Order Value*  
> £59.00 (excl. VAT) Free
< £59.00 (excl. VAT) £4.95 (excl. VAT)

Channel Islands and offshore UK destinations
Order Value*  
> £150.00 (excl. VAT) Free
< £150.00 (excl. VAT) £10.00 (excl. VAT)

Please note that:

  • Postage stamps are exempt from free delivery limit.
  • Some of our direct shipped items might have an additional delivery charge.
*Order value is the total value of the items in your order. Any additional services, such as insurance for your purchased items, are not considered for free delivery calculation.


Delivery times

UK Mainland
Ordered Delivery day**
Monday to Thursday - before 6pm Next working day
Monday to Thursday - after 6pm Two working days after ordering
Friday - before 6pm Monday
Friday - after 6pm Tuesday
Saturday and Sunday Tuesday

Northern Ireland
Ordered Delivery day*
Monday – Friday before 3 pm Two working days after ordering
Monday – Friday after 3 pm Three working days after ordering
Friday until 6 pm Two working days after ordering
Saturday – Sunday Wednesday

Scotland
Ordered Delivery day*
Monday – Thursday before 3 pm Next working day
Monday – Thursday after 3 pm Two working days after ordering
Friday before 3 pm Monday
Friday after 3 pm Tuesday
Saturday – Sunday Tuesday

Exceptions:

2 day delivery: Aberdeen, Inverness, Kilmarnock, Dundee and Truro. (DD8, 9,10,11)
3 day delivery: Isle of Skye, Isle of Arran, Isle of Cumbrae
3-5 day delivery: Scottish Highlands, Isle of Scilly, Channel Islands and other offshore islands.

Furniture items will have an additional delivery times:
UK: 5 days
NI: 10 days
Scotland: 5/10 days

We are closed during Bank holidays. This may delay your delivery.

Payment

Choose your preferred payment method:

Credit card

We accept all of the major credit and debit cards. Your transactions and personal data will be held in a PCIDSS accredited system using secure encryption technologies.

Paypal

We are happy to accept PayPal payments.

PayPal is an online payment service that allows you to pay for items in online stores. You will need to register via PayPal to use this option. Please note that it is only possible to pay with PayPal at the point of order.

Invoice/Viking Account

An e-mail notification of sign up is sent after your first order is invoiced.

You are registered for our electronic billing on the invoice account portal, you will receive your invoice by e-mail together with a link where you can manage your account online. Payment is due in cleared funds on the due date usually within 30 days.

Payment can be made via Debit/credit/charge card on your online customer invoice account portal.

Remittances can be sent via the invoice account portal or by email to bacsremit@vikingoffice.eu

Customer service & Feedback

Customer service ›

Click here for help with a wide range of topics such as your account, ordering and delivery. Or call: 0330 128 1399

Live Chat ›

Weekdays 9am to 5pm

Give us your feedback

Tell us how we are doing! We would like to hear your opinion.