Delivery & Returns
Delivery
Delivery costs
For the UK Mainland all orders* over £30.00 (excl VAT) are delivered free. For orders under £30.00, a delivery charge of £2.90 (excl VAT) will be added.
For the Channel Islands and offshore UK destinations all orders over £150.00 (excl VAT) are delivered free. For orders under £150.00, a delivery charge of £10.00 (excl VAT) will be added.
Where partial deliveries are made the overall delivery charge is also calculated based on the total amount (excl. VAT) of your order.
*Some of our direct shipped items have an additional delivery charge.
Click here for up-to-date information on ordering and delivery during COVID-19.
Delivery times
UK Mainland:
| Ordered | Delivery day** |
| Monday to Thursday - before 6pm | Next working day |
| Monday to Thursday - after 6pm | Two working days after ordering |
| Friday - before 6pm | Monday |
| Friday - after 6pm | Tuesday |
| Saturday and Sunday | Tuesday |
Northern Ireland:
| Ordered | Delivery day** |
| Monday to Thursday - before 1pm | Next working day |
| Monday to Thursday - after 1pm | Two working days after ordering |
| Friday - before 5pm | Monday |
| Friday - after 5pm | Tuesday |
| Saturday and Sunday | Tuesday |
Exceptions: 2 day delivery: Aberdeen, Inverness, Kilmarnock, Dundee and Truro. 3-5 day delivery: Scottish Highlands, Channel Islands and other offshore islands.
For some products which are delivered directly from the supplier, such as some furniture, a different delivery time may apply. This information is listed alongside the relevant products on this website or in our catalogues.
The next possible delivery date is displayed during the online order and within the order confirmation.
** Working days are from Monday till Friday.
Payment
Choose your preferred payment method:
Credit card
We accept all of the major credit and debit cards. Your transactions and personal data will be held in a PCIDSS accredited system using secure encryption technologies.
Paypal
We are happy to accept PayPal payments.
PayPal is an online payment service that allows you to pay for items in online stores. You will need to register via PayPal to use this option. Please note that it is only possible to pay with PayPal at the point of order.
Invoice/Viking Account
The invoice will be sent with the package or sent by post to your billing address.
If you are registered for our electronic billing system e-billing, you will receive your invoice by e-mail and can manage your account online. Payment is due in cleared funds on the due date usually within 30 days.
Payment can be made via Debit/credit/charge card on your online customer invoice account portal.
An e-mail notification of sign up is sent after your first order is invoiced and every subsequent invoice.
A Viking Account is available for Business Customers only.