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Private customer

When you are a private customer, you can show all prices inclusive VAT.

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Business customer

When you are a business customer, you probably can reclaim the VAT.

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How do I return an item?

When the item you received does not meet your needs, it is easy to return.
We offer a free return within 30 days.
You can return your item when:

  • The item does not meet your expectations;
  • The item was delivered damaged.

You can request the collection yourself online in three easy steps. 

Go to My Account - Return items.

Step 1: Select the order containing the item(s) you would like to return and start the return by clicking the blue return button:


Step 2: Select the item(s), quantity and return reason and click on “proceed to collection address”.


Step 3: Enter the collection address and number of packages for collection and click “proceed to review”. To submit your return click the blue button “complete return request”.


A confirmation email will be sent to you once we receive your return request.

It is also possible contact our customer service team to arrange a collection.

When returning an item, please make sure that it is in a good condition, unassembled and in its original packaging. If the items are not in a state where they can be resold, it may not be possible to accept the return.
At the time of collection the driver will have a returns label. You do not need to add an address label to the return package.

For more information, please read our standard return policy.

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