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I haven't received my reset password email or order confirmation email?

It is possible that you are anticipating a password reset or order confirmation email from us, but it has not appeared in your inbox. There are several factors that might be causing this. To begin, it is always advisable to verify the following: 

  1. First and foremost, it is essential to confirm whether the email address associated with your account is the same as the one you are expecting the email to be sent to, especially if you have multiple accounts with us using different email addresses.
  2. Additionally, it is worth checking whether you have any email rules in place on your email account that could have redirected this email to a folder other than your inbox. 
  3. It is also possible that our email has been classified as spam or ended up in your junk folder. If this is the case, it is advisable to mark the email as "Not junk" or "Report as not spam," and designate as a trusted sender. Information about this you find in our guide on how to mark us as a safe sender.
  4. If none of the aforementioned points are relevant in your situation, please do not hesitate to contact our customer service team, and we will investigate other potential causes for you.

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