When will my items be collected?

Once your return has been arranged with us, it will be collected by our transportation partner. Please make sure the parcel is ready for collection, securely packaged and with the packing slip or copy of the invoice included.

We aim for a next day collection service, however this is impacted by the partner’s route planning and the items specifically.

The following areas can expect additional days before a return is being picked up:
2 days extra: Aberdeen, Inverness, Kilmarnock, Dundee and Truro.
3-5 days extra: Scottish Highlands, Channel Islands and other offshore islands.

Some items, such as furniture, may require additional collection time as well.