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Private customer

When you are a private customer, you can show all prices inclusive VAT.

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Business customer

When you are a business customer, you probably can reclaim the VAT.

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When will my items be collected?

Once your return has been arranged with us, it will be collected the next working day. Please make sure the parcel is ready for collection, securely packaged and with the packing slip or copy of the invoice included.

For all areas we offer a next day collection service with the following exceptions:

2 day collection: Aberdeen, Inverness, Kilmarnock, Dundee and Truro.

3-5 day collection: Scottish Highlands, Channel Islands and other offshore islands.

Some items, such as furniture, may require additional collection time.

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0844 412 1111

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