Skip to Content Skip to Navigation

Summer Essentials!

Don't miss our hot offers

From £1.39 / Pack Buy now ›

What prices do you want to see?

Private customer

When you are a private customer, you can show all prices inclusive VAT.

Show incl VAT
Business customer

When you are a business customer, you probably can reclaim the VAT.

Show excl VAT

The item I received is broken or damaged, what should I do?

The item I received is faulty.

When the item you received is faulty on arrival, we recommend checking the user manual (again). Hopefully you can fix the issue and start using the item right away instead of returning the item and wait for the reorder.
The user manual should be in the box with the item.

If you prefer, you can arrange a return and reorder online or contact our customer service.

The item I received is damaged. 

We are sorry if the item you have received is damaged. To resolve your issue as quickly as possible, we recommend you to arrange a return and reorder online. Alternatively you can contact our customer service.
 

Live chat

Weekdays 9am to 5pm

Send us a message

Contact us any time

0844 412 1111

Weekdays 8am to 6pm

Support & Feedback

Live Chat ›

Weekdays 9am to 5pm

Give us your feedback

Tell us how we are doing! We would like to hear your opinion.