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How can I redeem my voucher?

Redeem your voucher code in 3 easy steps in your shopping basket.

To activate your voucher code you must be logged in.
Place the desired products in your shopping basket, before you redeem your voucher code.

Step 1.
Click in the upper right corner of the web page on Basket.

Step 2.
Enter the voucher code exactly as it appears. Then click "Add voucher".

Step 3.
You should then see the message "... voucher code has been applied to your order" if you met the requirements and conditions.

My voucher does not work, what should I do?

When something has gone wrong, you will receive the following message: "9356: Voucher code ... is not valid".

Check whether the code has been entered exactly as the promotion indicates.

  • Use of the hyphen sign (-)
  • No spaces
  • Use of number digit ‘’0’’. Use of letter sign ‘’O’’

Check you meet the conditions of the discount code such as:

  • Minimum order amount
  • Expiration date
  • Vouchers cannot be redeemed against stamps, prepaid letters, Apple® products, personalized items, hampers and gift cards.
  • One voucher code per transaction. A voucher code may only be redeemed once.

Please pay attention to the following:

A discount code is tied to a specific promotion. Specific conditions apply to each promotion. Therefore read the conditions of your code carefully.
If a problem still persists, please contact our customer service via Live chat.
It is not possible to redeem the discount code after the order has been completed.
For the general contractual conditions of voucher codes, we would like to refer you to the following page: voucher terms & conditions.