Welcome to

Frequently Asked Questions

• Questions about Viking as a new business partner
  • What are the benefits of being a Viking Customer?

    Viking has over 30,000 products available on line which you can access 24/7, at a time that suits you. Additionally, the easy to use search function, and handy tools like the 'ink & toner finder' - make finding the right product easy, in just a few clicks.
    You'll also have the benefit of an online account, where you can create personalised lists of your favourite items, see your order history and more.

    Plus, you'll benefit from regular promotions, discounts and product offers on top of our already competitively priced products. Look out for our ‘Price King’ products. They are a handpicked selection of best sellers, competitively priced and highlighted with our 'Price King' logo - for you to confidently get value for money.
    What's more, as a thank you for your business, you can also claim free gifts when you meet certain spend thresholds.

    Additionally, Viking is the only stationery and workplace supplier you can collect and spend Nectar points with. For the latest Nectar promotions, bonus point offers, or more information visit our Nectar pages.

  • How do I register for a Viking account?

    You can create an online account using the Customer Account Number on the business card we have sent you.
    If you already have an existing Viking account, you can link this existing account to your new Customer Account Number shown on the business card we sent you. Simply enter your details in the 'blue field’ along with your phone number or post code and click 'Done'.

  • Do I make invoice payments to the same bank account number on Viking orders?

    Viking has a different bank account number to Office Depot. Viking invoices should be paid to the following bank account.

    IBAN: GB28 BNPA40 6384 8681 7011
    Swift: BNPA GB22
    
    Account: 86817011
    Sort code: 40-63-84

    If you have any Office Depot details saved in your systems, they should be changed to the above Viking banking details.

  • Why do you need my email address?

    We use your email address to send order confirmations. You can also receive your invoice digitally via email. Plus, you can also receive news about our special promotions and offers, via our newsletter.
    At Viking, we handle your personal data with great care. Details of how we use your data can be found on our website.

  • How do I subscribe for the promotions?

    Just sign up to our email 'newsletter' which regularly features deals of the day, and special offers and promotions.

  • How can I order my free gift?

    Simply search for the item, in the 'search bar' using the item 'article number' or identification number, if you have one.

    Alternatively, you can choose a gift from the Gift Shop and when you meet the spend threshold it will be automatically added to your basket*.
    *A maximum of one free gift, per customer, per order. Details of any other Terms & Conditions will be available on the product webpage, or catalogue. If the item is out of stock, a replacement item will be sent.

  • How do I collect the 2,000 Nectar points welcome gift?

    We’ll add 2,000 points to your Nectar account within 45 days of your first order, if you place it with us before 31.12.20. The 2,000 points will only be added once, after your first order and if the order is not cancelled or items returned.

    You’ll need to have a Nectar card linked to your new Viking customer number, so we know which Nectar account to add the points to.

    If you haven’t previously linked a Nectar card to your new Viking customer number, you can collect an additional 1,000 points by adding your Nectar card details in ‘My Account’. Terms & Conditions apply.

    If you haven’t got a Nectar card and would like to register your business for one, visit the Nectar website.

  • How do I collect and spend Nectar points?

    Simply link your Nectar card to your Viking account, in ‘My Account’ and collect 2 Nectar points for every £1 spend on all eligible purchases.

    Points will be added to your ‘basket’ and will show on your Nectar account within 28 days, or later if specified.

    Throughout the year you can boost your Nectar balance with Nectar promotions, on selected bonus point offers, or by spending set amounts to receive Nectar bonus point ‘gifts’.

    You can then swap your Nectar points for money-off vouchers to spend on your Viking orders, or with other big named brands - to treat for yourself or your employees.

    More details are available on our Nectar pages.

  • Who do I contact if I have questions about my account?

    Hopefully, these online FAQs will answer most of your questions. But if you still have unanswered queries, you can contact us via;

    • Live Chat | Available Monday - Friday 9.00am - 5.00pm
    • E-Mail | info@online.viking-direct.co.uk
    • Call 0161 3018516 | Available Monday - Friday 8.00am - 6.00pm.
• Questions about your Viking account
  • Where can I find my Customer Account Number?

    Your Viking Customer Account Number is on the front of the business card or in the letter we sent you, introducing Viking as your new supplies partner.
    You can also find your Customer Account Number on your Viking invoices and on the back of the Viking catalogues we send you.
    If you are registered on our website, you will find your customer number in My account.

  • How do I create a login name and a password?

    You can register for an online Viking account using the Sign in button at the top of each page.
    Please enter your personal details and account information and click "Continue registration".
    Then click the blue field: “You can link your existing account number to this new account”.
    Here you can enter your Viking Customer Number, which you can find on the business card, so that your account is on the correct customer number.
    

  • Can multiple buyers use the same Viking customer account?

    Your unique Viking Customer Account Number is assigned to your company. You can register multiple buyers to your Customer Account Number.

  • I can't find the items that I previously ordered from Office Depot on the Viking homepage. How can I find them?

    Viking products may have a different item number to the item number you previously used at Office Depot. To get a list of relevant products, simply use the 'search' function at the top of the page.
    If you still can't find the exact product you want, please contact Customer Services who may be able to find it for you or suggest an alternative.

  • My Office Depot account has stopped working. How do I place orders?

    You will now be able to place your orders at Viking. But first you must register with Viking, using the Viking Customer Account Number we sent you on the business card. As soon as you’re registered you can start shopping with Viking.

  • I have a complaint regarding my Office Depot account. How will that be handled?

    Please contact the Viking customer service team on 0161 3018516. They will work with the Office Depot customer service team, and you, to address and resolve any queries or complaints you may have.

  • Can I transfer all my delivery address details from my Office Depot account to my new Viking Customer Account Number?

    You can set up and save different delivery addresses to your Viking accounts. within 'My Account' under "Address Book" by clicking 'Change/Add'.
    You can specify a different delivery address for each order. This can be a business or private address within the United Kingdom. You can also change the delivery address during checkout by clicking "Change delivery address".
    Please note, we are unable to deliver to PO boxes, packing stations or addresses outside the UK.

  • Can I still keep my Office Depot account?

    Unfortunately, your Office Depot account will be closed. But by registering for your new Viking account, you'll soon start to see the benefits of being a Viking customer.

  • Can I have several logins linked to the same Customer Account Number?

    As a business customer it is possible to register different email addresses for a Customer Account Number.
    Whilst registering, click in step 2/2 on the blue field: 'You can link your existing account number to this new account. This allows us to show your complete previous order history'.
    Enter your existing Customer Account Number and phone number or postal code and click 'Done'.

  • Various cost centres / internal order numbers are stored in my Office Depot account. Can I transfer these to my Viking account?

    Yes, this is possible. Please contact Customer Services.

  • Can I create a new Viking account, using my existing Office Depot customer number?

    Unfortunately, this is not possible. You will receive a new Viking Customer Account Number. This has already been created for you and can be found on the business card we sent you. If you cannot find your Viking Customer Account Number, please contact Viking Customer Service.

  • I've previously ordered from Viking and have an existing Customer Account Number, and now have a new Viking Customer Account Number, which should I use?

    If you are unsure which number to use, please contact Customer Services.

  • How do I delete my Office Depot or Viking Customer Number?

    Please contact Viking Customer Services.

• Questions about special conditions and previous agreements
  • As an Office Depot customer, I had special conditions. Do they apply to my Viking account?

    The Office Depot terms and conditions only apply if they were contractually agreed special conditions. Otherwise the Viking General Terms and Conditions apply.

  • Can I still contact my Office Depot Account Manager?

    Unfortunately, it is no longer possible to contact your Office Depot Account Manager.

    Customers who meet an annual minimum spend amount will be invited to join the Viking One programme which offers additional benefits, one of which is an Account Manager.
    If your annual spend amount is less than the threshold, our Viking Customer Services team will be able to help with your enquiries.
    Our dedicated Customer Service team can assist with most enquiries, and we encourage you to contact them in the first instance. Where necessary, they will be supported by the wider team of specialists, who can deal with complex enquiries, bids and tender requests or contractual questions.

  • What is the Viking One customer programme and what additional benefits does it offer?

    Viking ONE is our exclusive program for customers with a minimum annual spend of over £3,000.
    As a Viking One customer you'll receive these additional, exclusive benefits;

    • a dedicated customer service phone number
    • an experienced, dedicated customer service team
    • exclusive promotions and free gifts
    • individual prices on selected products
    • special services
    • special online services

    To find out more about the programme please contact us on 0161 3018516.

  • Can I get special prices on Viking products?

    At Viking we always strive to give our customers great quality products, and great value prices. We do this online, for brand name products and our range of own brand products. As well as our Price King products, which are specially selected best-sellers competitively priced.

    Customers who meet an annual minimum spend threshold and are invited to join the Viking One programme will be able to request tailored prices on specific items, subject to agreed purchase quantities. For more details about joining the Viking One programme contact us at 0161 3018516 or email us at info@online.viking-direct.co.uk.

  • Are any special offers available?

    You'll find regular offers, promotions and deals on many of our items, throughout the year, across multiple product categories. To ensure you never miss a deal, sign up for our newsletter. We also have several specialist 'pages' which group specific offers together for you. Check out;

    • Price King - for competitively priced best sellers
    • 99 Pence shop - for items less than a pound!
    • Clearance sale - reduced price items, with limited stock availability
    • Our Sale - for the latest deal and offers