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Website Terms & Conditions

1. ABOUT THIS DOCUMENT

1.1 What they cover

This document sets out the Viking Business Web Sale Conditions (referred to as the sale conditions).

1.2 Changes

We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change.

1.3 No Application To Catalogue Sales

Note that these sale conditions and the other terms and conditions on this site (including those relating to prices, delivery charges, delivery times and returns policies) are not the same as those which apply to purchases made from other web sites maintained by Viking or to Viking mail order or catalogue sales.

1.4 Exclusion of your terms of purchase

These sale conditions apply to the exclusion of your terms and conditions of purchase.

2.0 ABOUT VIKING

Viking is a trading name of Office Depot International (UK) Limited, a company registered in England and Wales, with company number 2472621. Our postal address is at 501 Beaumont Leys Lane, Beaumont Leys, Leicester, LE4 2BN. References to Viking, we, us and our, are to Office Depot International (UK) Limited.

3. BUSINESS SALES ONLY

These sale conditions apply to all sales of goods by us to businesses through our web site, and shall apply to any orders you submit through our web site. If you are purchasing as a consumer, please visit our consumer web site called "Viking at home". If you submit an order through the business part of our site then you are undertaking that you are purchasing for business purposes, and not as a consumer.

4. DEFINITIONS

In these sale conditions: the contract is the contract which incorporates these sale conditions; the contract documents are these sale conditions, the web pages through which you ordered the goods, the descriptions and specifications of the goods on our web site, and our e-mails to you acknowledging and/or accepting your order; the delivery charges means the delivery charges for your order stated in the ordering web pages and any order confirmation e-mail we send to you; the delivery address means the delivery address you provided to us in your account or as stated in the ordering web pages; the goods mean the goods you are purchasing under the contract; the price means the price of the goods as stated in the ordering web pages and any order confirmation e-mail we send to you; the ordering web pages comprise your shopping trolley and the checkout and other ordering pages generated by our web site and sent to your browser's specific to your orders; you and your means the person purchasing the goods from us; we, us, our and Viking mean Office Depot International (UK) Limited; the web site means our web site through which you ordered the goods; and working or business day means Monday to Friday, except bank or other public holidays.

5. HOW THE CONTRACT IS MADE

5.1 Your order

Your order to us is your offer to purchase the goods on these sale conditions, subject to our acceptance.Where there is a qualifying spend promotion, stamps and gift cards are specifically excluded from calculating qualifying spend in relation to any promotions, discounts or free gifts You are entitled to withdraw your offer at any time up to moment that we accept it

5.2 Acceptance of your order

Your order is accepted, and the contract is made, when we send you an e-mail acknowledging or otherwise confirming receipt of your order, or if we do not send such an e-mail, when we despatch the goods or the first instalment of the goods to you.

5.3 Declining your order

If we decline your order for any reason we will normally e-mail or telephone you to inform you, and give you our reasons. We will not normally accept any order until we have received pre-payment in full of the price, delivery charges, VAT and other amounts payable in respect of the order, unless you have a credit account with us and have not yet reached any credit limit. Other reasons may include that the price, offer, or product has changed or because any of the goods you have ordered are not available.

6. SALE AND PURCHASE

On acceptance of your order, we agree to sell to you and you agree to purchase from us the goods specified in the contract documents.

7. DESCRIPTION

The goods will be the make and model of goods specified in the ordering web pages, will correspond to the essential characteristics, description and specification set out in our web site at the time of order. We will not be responsible for variations between the description of the goods on our web site and the manufacturer's specifications, and the latter shall prevail. We will also not be responsible for minor variations in specification, colour or other design features, and no such minor variation shall entitle you to rescind the contract, reject the goods or be the subject of any claim against us.

8. CHARGES AND VAT

You agree to pay the price, delivery charges and any protection plus or other charges stated in the ordering web pages, in accordance with the terms of the contract. The price, delivery charges and all other amounts payable under the contract are exclusive of value added tax which we may charge in addition at the rate applicable from time to time and which shall be payable at the same time as the amount on which it is charged.

9. PAYMENT TERMS

9.1 Payment With Order

Unless credit terms have been agreed, payment of the price, delivery charges, and all other fees and amounts must be made with your order.

9.2 Credit Account

If you have a credit account with us, then the price, delivery charges, and any other fees and amounts must be paid in cash or cleared funds within 30 days (or such other period we may have agreed in writing with you) of your order.

9.3 Payment Methods

We accept payment by MasterCard, Visa, Solo, Switch, and American Express, and such other cards as may be stated on our web site from time to time. Payment is deducted when we process your order, if payment is due with order. If credit terms have been agreed, then we also accept payment by cash, cheque, and bank transfer. If you send payment by post, then you take the risk of the post. If your payment cannot be authorised or cleared for any reason we will tell you.

9.4 No Set-off

You must make all payments in full without set-off, deduction, counter-claim, or withholding.

9.5 Interest

If you fail to pay any amount on time, then we shall have the rights set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended or replaced). If that act does not apply, then we may charge you, and you shall pay on demand, daily interest on the overdue amount such interest to run from the date when you should have paid it until the date you actually pay it (both before and after we obtain any court judgement) at the per-annum rate of 8% over the Bank of England base rate from time to time.

10. DELIVERY

10.1 Delivery Address

Delivery will be to the delivery address selected or provided by you in the ordering web pages. If no address was selected, then delivery will to the address at which your payment card is registered, or to any other address you have provided. Please note that we only deliver to premises located in the United Kingdom (including Northern Ireland). If we deliver elsewhere then we may charge you our delivery costs.

10.2 Delivery Days

We only deliver on working days, being Monday to Friday, excluding public and bank holidays, within the working hours specified on our web site (or if not specified, between 8am and 6pm). Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery. If you order after 12.00 p.m., please calculate your delivery time as if your order had been placed the following working day.

10.3 Delivery Timescales

We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated in the ordering web pages, or our standard delivery timescales stated on our web site, if a specific timescale has not been stated in the ordering web pages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. If we do not make a delivery date and we fail to deliver within a further 30 days, then you may cancel the contract and obtain a refund of any amounts you have paid under the contract. This shall be our sole liability and your sole remedy for late or non-delivery. We cannot deliver next-day or same-day on direct delivery goods.

10.4 Instalments

We may make delivery of the goods by instalments.

10.5 Failure to Receive the Goods

If delivery is attempted within our stated delivery hours and you are not present to collect the goods or you unreasonably refuse to take delivery of the goods, then we may charge you our reasonable costs of returning the goods to the depot, our reasonable costs of storage, and our reasonable charge for re-delivering the goods at another time. We will give you the option of collecting the goods from our depot or requesting further delivery attempts (at reasonable charge). We will store the goods for a maximum of 2 months, after which we may sell the goods and account to you for the proceeds less our reasonable storage costs.

10.6 Delivery Note

All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your goods, as this will be important if you are returning the goods later on.

10.7 Installation

Unless an installation services applies to the goods, you will be responsible for unpacking and installation of any goods.

10.8 Inspection on delivery

When you receive the goods you should immediately inspect them for damage and faults, and you should inform us by end of the following working day if you do not consider that you have received the goods you ordered, and within 10 working days of receipt of the goods if you consider that the goods are faulty or damaged, otherwise the goods will be considered to have been correctly delivered, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods.

10.9 Risk

Risk in the goods shall pass to you on delivery.

10.10 Retention of Title

Title to the goods passes to you on delivery, unless the price or any other amount payable by you is outstanding at delivery, in which case title is retained by us until you have paid in full the price and all other amounts payable under the contract. You agree that we may still sue for the price, notwithstanding that title has not passed. You also agree that your right to possession and use of the goods shall cease if any amount payable by you under the contract becomes overdue, or you enter into liquidation or administration, and that we shall be entitled to enter any premises where the goods are kept for the purposes of repossessing them.

11. CANCELLATION RIGHT

11.1 Your right to cancel

To enable you to have a reasonable opportunity to try out the goods, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 30 days after the day you received the goods. We reserve the right to refuse a cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods).

11.2 When can I NOT cancel?

You are allowed to open the goods and try them out before cancelling, but you will not be able to cancel if:-

(a) the goods were made to your specifications or are personalised to you;

(b) the goods cannot be returned by reason of their nature (for instance you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly;

(c) the goods are software or audio or video products and you open any seals;

(d) the goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them;

(e) the goods are in a condition such that they cannot reasonably be re-sold at all or for more than 80% of their original value;

(f) you are not able to return the goods with all packaging, contents, documents, and other items supplied with or as part of the goods, including any free gifts; or

(g) you sell, transfer, hire or lend the goods or give ownership of the goods to any other person.

11.3 How do I cancel?

If you wish to exercise your right to cancel then you can do this by one of the following methods:-

(a) following the instructions for returns in the documentation supplied with your goods on delivery;

(b) e-mailing us at customerserviceuk@vikingdirect.com, quoting your order reference number;

(c) telephoning us on 0844 412 1111, with your order reference number to hand;

(d) writing to us at 501 Beaumont Leys Lane, Beaumont Leys, Leicester, LE4 2BN quoting your order reference number.

(Don't worry if you don't have your order reference number to hand; this won't affect your rights, but it will save time if you can quote it).

11.4 What must I do with the goods?

If you decide to cancel you must stop using the goods immediately and you must immediately return the goods to us at the address in the UK we specify. We may in our discretion agree or decide to collect the goods from you, or send to you a pre-paid package (e.g. a jiffy bag) to return the goods to us in. In such event you must make the goods available on request and promptly return any goods using any such package. However, if we do not agree to do so, then you are responsible for arranging for bringing the goods to us yourself, or having the goods posted or couriered back to us. If you fail to return the goods to us, we may charge you our direct costs of collecting the goods from you. Until you return the goods to us you must keep hold of the goods and take reasonable care of them, and if you send the goods back to us you must ensure that they are received by us and are not damaged in transit, otherwise your right of cancellation will cease. If you are not able to return the goods in a condition consistent with your having taken reasonable care of them, or with all packaging and other items supplied with the goods, we may charge you for any reduction in value of the goods as a result.

11.5 When do I receive my refund?

If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later. within 30 days of return of the goods to us, less any direct costs in recovering the goods which we are entitled to charge you, and less any other amounts that we are entitled to charge you under this Clause 11. We will not be required to refund any charge you paid for any extended cancellation period, extended warranty or enhanced rights over those set out in these Business Web Sale Conditions, or any delivery charges, and associated VAT.

12. WARRANTY

12.1 Manufacturer's Warranty

We hereby assign to you the benefit of all warranties and guarantees provided to us by any manufacturer or supplier of the goods. You are responsible for dealing directly with the manufacturer concerning claims under that warranty.

12.2 Our Warranty

We warrant that the goods on delivery will be of the description set out in the contract, will be new, will be in working order and will be free from material damage. Our sole liability and your sole remedy for breach of this warranty shall be one of the following (at our sole option):-

(a) we will endeavour to repair the goods;

(b) we will replace the goods with goods which do conform to the contract; or

(c) we will take the goods back and refund you all amounts paid by you under the contract.

We shall have no liability for any claims with respect to the goods not conforming to the contract, which are made later than 3 months after the date of delivery of the goods. If we elect to repair or replace the goods, then the balance of that 3 month period will apply to any repaired or replacement goods, plus the time taken by us to repair or replace. If we elect to repair or replace the goods and this proves not possible, or disproportionate, or we fail to do so in a reasonable time, then we may and will take the goods back and refund you all amounts paid by you under the contract.

12.3 Exclusion of Implied Terms

All warranties, terms or conditions implied by statute, common law, custom or otherwise as to the description, quality, fitness for purpose, or compliance with description or sample of the goods are hereby excluded to the fullest extent permitted by law.

13 LIMITATION OF LIABILITY

13.1 Meaning of "liability"

In the contract, references to our "liability" shall be to our liability to you for breach of the contract, our liability to you for negligence, breach of statutory duty, tort, or accidental or negligent misrepresentation, and any other liability we may have to you whatsoever and howsoever arising under, in connection with, or in the course of performing, the contract, or in connection with the goods.

13.2 Liability Not Limited

We do not limit or exclude our liability to you for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or to refund any payments made by you under the contract.

13.3 Excluded Types of Loss

Subject to the Clause 13.2, we shall have no liability to you for: loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments waste, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the goods elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party.

13.4 General Limitation

With the exception of liability covered by Clauses 13.2, 13.4 and 13.5 above, our total liability for all events giving rise to liability to you in aggregate shall be limited to an amount equal to the price, delivery charges and other amounts payable by you under the contract.

14. FORCE MAJEURE

We shall not be liable to you for non-performance or late performance of the contract due to any matter beyond our reasonable control, including (without limitation) war, threat of war, terrorism, riot, civil commotion, public demonstration, blockade, or sabotage, the act of any government, government authority or legislature, industrial action (including our own employees), lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting our carriers, sub-contractors or suppliers. If any such events mean that we have insufficient stocks or supplies to meet all of our contracts with you and other customers, we may decide in our sole discretion which contract to fulfil.

15. VIKING RIGHT TO CANCEL OR VARY

If:-

(a) we are not able to supply any of the goods for genuine reasons beyond our control, for instance, because we did not have the goods in stock, or sufficient goods in stock to meet all our orders, and we are not able to obtain the goods from our suppliers at all or in time to meet the delivery timescales; or

(b) our web site and/or ordering web pages contained any error, including in relation to the description or price of any of the goods; or

(c) if any of the goods are not in stock or insufficient goods are in stock to meet all our orders and cost of acquiring the goods to supply to you is higher than when your order was submitted or the cost of delivery is higher than when your order was submitted,

we shall be entitled to cancel the contract as a whole or in respect of those goods, in which case we will offer you a full refund, and we may also at the same time give you an offer to continue with your order subject to variations, or give an alternative offer, in which case we will identifying any changes to the goods, the price and delivery charges, and delivery timescales, and we will state how long that offer will remain open. These will be your only remedies and claims against us in such circumstances.

16. GENERAL

16.1 Entire Agreement

The contract documents constitute the entire agreement between you and us for the sale and purchase of the goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the sale conditions shall only be binding upon us if made in writing and signed by a director of Viking. No employee, other than a company director, has authority to change the terms of the contract.

16.2 Assignment by customer

You may not assign, transfer, charge, or declare a trust over the benefit of the contract or any rights under it to anyone else without our prior written consent.

16.3 Assignment by Viking

We shall be entitled to assign the benefit of the contract and any debts under the contract.

16.4 Third Party Rights

The contract shall not benefit or be enforceable by any third party.

16.5 Sub-contracting

We may sub-contract our obligations under the contract.

16.6 Invalid Terms

Each of the terms of the contract is separate and severable, and if any term is held to be void or invalid, it shall be severed, and the remaining terms shall continue in full force.

16.7 Waivers

We may on occasion, at our sole and absolute discretion, decide not to exercise or wait before exercising our rights. If we do so, we shall still be entitled to insist on the strict terms of the contract later on.

16.8 Law and Jurisdiction

The contract shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

16.9 Stock Alert Textback

Viking does not charge you for text messages for our stock alert service. Normal network charges may apply. We will only use your mobile number to update you about the product you have enquired about.

16.10 Age Requirements

You need to be over 18 years of age to purchase from the Viking website.

Catalogue Terms & Conditions

Catalogue Terms And Conditions

Delivery

We will make every effort to ensure your delivery arrives on time. Sometimes, due to circumstances beyond our control, deliveries are delayed. Should this happen we will do our level best to get your goods to you as soon as possible and minimise any inconvenience. Unfortunately, we cannot take responsibility for any consequential losses.

Next-day areas: orders placed on a Friday before 6pm will be delivered the following Monday. Orders placed on Saturday will be delivered the following Tuesday. Orders placed on a Sunday via the website will be delivered the following Tuesday. We cannot deliver next-day on direct delivery goods.

Same-day areas: order before 10am Monday to Friday to receive same-day delivery in certain areas. We cannot deliver same-day on direct delivery goods.

Overnight delivery service excludes Aberdeen, parts of Glasgow, Inverness, Kilmarnock, Dundee, Truro, Highlands, Channel Islands, and other offshore islands.Click Here for full details. Some furniture items may not be available for delivery to Northern Ireland and offshore islands. Delivery is free in Great Britain and Northern Ireland when your order totals £30 (excl VAT) or more, otherwise add £2.90 (excl VAT) for delivery. Channel Islands delivery charge is £10 (excl VAT) for orders up to £150(excl VAT).

Privacy

To ensure you receive the best service available some calls may be monitored or recorded for training purposes. We occasionally share our customer list with other carefully selected companies outside the group for sales and marketing purposes. You will not receive marketing calls from these companies if you are registered with the TPS (Telephone Preference Service) or FPS (Fax Preference Service) unless you have given us your consent to receive them. If you want to be excluded from all third party marketing please contact us on 0844 412 1111.

Price Promise

The Viking Price Promise applies where products are exactly the same, in stock at Viking and at the alternative supplier, available under a current equivalent offer and with equivalent terms of sale. Price promise applies to the price of the product and not to delivery and service. Prices will only be matched at point of sale. Evidence may be requested.

Offers

Every effort is made to prevent any printing error in this catalogue. Should one occur, we would advise you when ordering and proceed with the correct details. Offers in this catalogue are not available to wholesalers or resellers of office supplies. We try to ensure that we have adequate stocks of all regular and promotional products. However we may at times need to substitute or withdraw promotional items. Substitutions will be of an equal or higher value. We will endeavour to advise you at the time of ordering. The prices set out in this catalogue are correct at time of going to press. We will advise you of any price alterations applicable. This does not affect our returns guarantee. All prices in catalogues are shown excluding VAT.

Protection Plus for your piece of mind

Protection PLUS offers you the benefit of added security and peace of mind on all of your office supplies purchased from Viking. For a small extra charge you get a 12 month no quibble returns policy with no question asked. If you wish to return a product for whatever reason, call us on 0844 412 1111 and your replacement item will be sent to you the very same day. It is as simple and straightforward as that. If you require further information about this benefit, please call 0844 412 1111 and a member of the Viking team will be happy to help you.

Professional Furniture Installation

Free delivery, uncrating and assembly on selected desking ranges. All furniture ranges that show the Pro-fit logo will be delivered and assembled within 5-10 working days of purchase, UK mainland only. Northern Ireland and Scottish Highlands will be delivered and assembled within 10-15 working days. Please note certain ranges of furniture are not available in Northern Ireland. Postal code exclusions can be obtained from our customer service line. Delivery and installation excludes offshore and Channel Islands.

Privacy Policy

WELCOME

This is the privacy policy of Viking. It sets out our policy in relation to our use of our customers' data. By using our web site, you confirm that you agree to the terms of this privacy policy.

WHAT THIS POLICY COVERS

  1. ABOUT VIKING
  2. THE TYPES OF DATA WE HOLD
  3. OUR COMMITMENT TO YOU
  4. HOW TO CONTACT US
  5. HOW DO WE OBTAIN CUSTOMER DATA?
  6. WHAT DATA DO WE HOLD?
  7. WHAT DO WE USE YOUR DATA FOR?
  8. EMAIL MARKETING AND NEWSLETTERS
  9. WHO DO WE DISCLOSE YOUR DATA TO?
  10. DATA SECURITY
  11. DATA ACCURACY AND UPDATING YOUR INFORMATION
  12. WEBSITE USAGE TRACKING
  13. COOKIES
  14. WHERE WE STORE DATA ABOUT YOU
  15. PERSONAL DATA - YOUR RIGHTS
  16. VISITING THIRD PARTY WEBSITES
  17. CHANGES TO THIS PRIVACY POLICY
  18. LEGAL STATUS OF THIS POLICY

2. ABOUT VIKING

2.1. Viking is a trading name of Office Depot International (UK) Limited.

2.2. Viking supplies customers in the United Kingdom of Great Britain and Northern Ireland.

2.3. We are a company registered in England and Wales with company number 2472621.

2.4. Our postal address is at 501 Beaumont Leys Lane, Leicester, LE4 2BN.

2.5. References to Viking, we, us and our in this document are to Office Depot International (UK) Limited.

3. THE TYPES OF DATA WE HOLD ABOUT YOU

In this privacy policy we distinguish between three types of customer data:-

3.1. Corporate data

This is data relating to companies and other businesses who are our customers but which is not personal data under the Data Protection Act 1998.

3.2. Personal Data

This is personal data as defined in the Data Protection Act 1998.

3.3. Subscriber Data

This is telephone, fax and e-mail addresses of individual or corporate subscribers for the purposes of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

4. OUR COMMITMENT TO YOU

Viking takes privacy very seriously and is committed to processing:

4.1. customer data in accordance with this privacy policy,

4.2. personal data in accordance with the Data Protection Act 1998, and

4.3. subscriber data in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003.

5. HOW TO CONTACT US

If you have any questions about any data we may hold about you, please contact us using our postal address (see paragraph 1.4 above) or using any of the contact methods listed on our web site.

6. HOW DO WE OBTAIN DATA ABOUT YOU?

We can obtain data about you in the following ways:

6.1. when you set up an internet account with our web site to shop on line;

6.2. if you register an e-mail address with us to receive offers and newsletters from us;

6.3. when you place orders on our web site - this could include the products ordered, payments made and order tracking information; and

6.4. when you browse our site - this might include details of the pages that you look at.

7. WHAT DATA DO WE HOLD?

In order for us to provide the best possible level of service, we gather and hold the following types of information:-

7.1. Contact Information

This includes:

(a) your organisation, company, partnership, sole trader or other business or organisational name;

(b) your postal, invoicing, and delivery addresses; and

(c) your telephone, mobile, and fax numbers, and e-mail addresses, including details of individuals who are contacts for your business or organisation.

7.2. Payment Information

This comprises your credit or debit card information and payment history, and any credit check information. Note that we only retain your card information for a limited period of time, to process the specific order in which you provided that information. You can change the settings in your internet account to ask us to keep these details on record for future transactions.

7.3. Order Information

We generate and hold information specific to your orders, including a record of those orders, payments made, order tracking, fulfilment and delivery.

7.4. Web Site Usage Information

We may record your usage of our web site, the products you browse, your purchase history. This helps us to provide you with a more personalised service which is tailored to suit your needs.

We may also collect information about your computer, including where available your IP address, operating system and browser type. We do this to improve the layout of our site and to report aggregate information to our advertisers. This is statistical data about how people browse and use our site and does not identify individuals by name.

7.5. Relationship Information

We record information relating to any communications and dealings we have with you. This includes enquires, complaints and credit checks.

8. WHAT DO WE USE YOUR DATA FOR?

8.1. Customer Relationship Management

We use your data to provide you with personalised services and to correspond with you separately. We also use it to support and manage your customer relationship with Viking (including maintenance of your account, informing you of changes and general news in relation to Viking and dealing with your enquiries and complaints).

8.2. Performing Contracts

We use your data for the purposes of performing, administering and managing your orders and their subsequent fulfilment.

8.3. Data Analysis

We use your data along with other data we hold, to carry out general (anonymous) assessment, analysis and research in relation to our business, products, services and customers, including to assist in the provision of services and products to you, and to facilitate reviews, developments and improvements to our web site and the services and products offered to you.

8.4. Security and Training

We may monitor and record telephone calls for the purpose of security and training.

8.5. Advertising

We may share data with advertisers. When sharing data in this way we do not disclose information about identifiable individuals, but we may provide aggregate information about our users (for example, we may inform them that 700 men aged under 25 have clicked on an advertisement on any given day).

We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, people living in a certain area of the country). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

8.6. Site presentation

We use your data to make improvements to our site, and to ensure that content from our site is presented in the most effective manner for you and for your computer.

9. E-MAIL MARKETING AND NEWSLETTERS

9.1. This part of the privacy policy applies if you have consented to e-mail updates, either by ticking the box in our account registration form saying "YES" to receiving offers and product updates, or by submitting your e-mail address through the e-mail updates request form on our web site.

9.2. If you have consented to e-mail updates, then we may email you from time to time with updates, marketing messages and promotions relating to Viking and our products and services, including promotions and offers.

9.3. We also provide a regular email newsletter service. This service brings you details of monthly special offers and product promotions, as well as information on new products.

9.4. If you would like to receive our newsletter and other marketing messages, please send an email to customerserviceuk@vikingdirect.com, or submit your e-mail address in the box provided at the homepage at our web site.

9.5. If you wish to opt-out of receiving the newsletter and other marketing messages, please un-tick the box in your online account details, or access the "Unsubscribe" link that is available on all promotional emails we send to you. You can subscribe again at any time by following the procedures above.

10. WHO DO WE DISCLOSE YOUR DATA TO?

10.1. General

We do not share your data with any third parties except as provided in this policy or as required by law.

We will not share personal data with third parties for direct marketing by those third parties without your consent.

We may sell or otherwise supply Corporate Data to third parties including other companies in our group.

10.2. Third Party Service Providers

In order to perform your orders, collect payment, and provide you with a service we may disclose your data to third parties such as credit and debit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies.

10.3. Our Group Companies

We share user experience information or other customer level data with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.

These third parties will only use your data for those purposes, and will only have access to the data needed to perform the relevant service they are providing.

10.4. Credit References

To help us decide whether to accept orders from you or (where applicable) allow you credit terms, you acknowledge that we may undertake whatever searches and enquiries, and obtain whatever references or other information we consider necessary, including carrying out searches with credit reference agencies.

You can contact us for details of the credit reference agencies used by us.

Credit reference agencies may add to their records details of our search which will then be seen by other organisations making searches, and may be linked to records of others associated with you, including any person with whom you are linked financially and members of your household.

We may use a credit-scoring or other automated decision making system.

10.5. Administration and Legal

We may use and disclose to third parties any information we hold about you and your payment record for the purposes of administration and enforcement of this agreement and for other related purposes.

We may also supply your information to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process or any legal obligations binding on us.

10.6. Statistics and usage information

We may provide aggregated statistics (including information derived from your data) about our sales, traffic patterns, and related website information to trustworthy third parties.

We will do this for the purpose of carrying out assessments, analysis and research in relation to our business, products, services and customers. This is to assist in the provision of services and products to you, and to facilitate reviews, developments and improvements to our web site and the services and products offered to you.

The statistics we disclose to those third parties will not include personally identifying information.

11. DATA SECURITY

We are firmly committed to data security and we take steps to guard against unauthorised access to all customer data. We protect the privacy of your information using highly secure, password-protected servers.

Please see our Security Policy for further information about the online and offline security measures we adopt to protect your information against unauthorised or unlawful processing of data and against accidental loss or destruction of or damage to data.

Please note however that, despite our efforts, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use the strict procedures and security features described above to try to prevent unauthorised access.

12. DATA ACCURACY AND UPDATING YOUR INFORMATION

We endeavour to keep the data we hold about you accurate and up to date.

If you have registered an account with our web site you can check the information we store for your account by visiting our website and logging-in. Follow the "Update Account" link at the top of the page to display your account information. You can amend any inaccuracies in the data we hold about you by using this facility.

Alternatively, you can contact us by post or using any method set out on our site requesting that we update, modify or delete your account information.

13. WEBSITE USAGE TRACKING

Like most websites, we use cookies and internal tracking methods to track the way our website is used by our customers, so we understand better how to make the service faster and more user friendly.

The information we gather is analysed either in the aggregate or at a customer level, where we feel that the data we collect will help to enhance your browsing and purchasing experience. In no circumstances do we collect any data that is not directly related to your use of our web sites. So, for example, we do not record details of other web sites that you have visited.

14. COOKIES

14.1. Usage

In common with many other online services, we may use "cookies" to store and track information about your usage of our web site. Cookies are small pieces of information that are transferred from our web site to and stored by your browser in a small text file on your computer. The use of cookies is common in the computer industry. We use cookies in three ways:

Per-session cookies. These are used while you are logged on to our web sites to record temporary data relating to your visit to our web site, to manage the delivery of web pages to you and any registration and ordering processes, and to help us monitor traffic through the web site.

Auto logon cookies. These store some personal information between visits to our site in order to allow you to log on automatically.

Usage cookies. These store historic data about your visits to our web sites and allow us to personalise your experience, provide features such as special offers, and allows you to store items in your shopping basket between visits.

14.2. Blocking Cookies

If you do not want to use "cookies" most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal, but some processes that depend on cookies may not work properly.

If you have not adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon you visit our site.

If you do not block the use of “cookies” and continue to use our site, you agree to our use of cookies.

15. WHERE WE STORE DATA ABOUT YOU

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our security policy and this privacy policy.

16. PERSONAL DATA - YOUR RIGHTS

In relation to personal data, by law, individuals have the following rights in relation to their data personal. If you wish to exercise any of these rights, then please contact us using our postal address (see paragraph 1.4 above) or using any of the contact methods listed on our web site. These rights are:-

16.1. Access to your data: The Data Protection Act gives you a right to be told what data we hold about you. If you wish to exercise this right, then please contact us using the steps set out above. We may charge you a fee of £10 towards our costs in dealing with your request.

16.2. Stopping marketing messages: If we are sending you marketing messages, the Data Protection Act gives you a right to ask us to stop doing this. We will provide you with details of how to do this, each time we send you a marketing message. Alternatively, please contact us using the steps set out above.

16.3. Use causing distress: You have the right to ask us to stop using any data for any purpose where that purpose is causing you substantial distress. If you have any concerns regarding our use of your data, please contact us using the steps set out above.

16.4. Changes to your Information: You have the right to ask for the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date. You may make a request to us to change or modify your information at any time. Further, if you are aware at any time that any of the information that you have given to us has changed then please contact us using the steps set out above.

17. VISITING THIRD PARTY WEBSITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

18. CHANGES TO THIS PRIVACY POLICY

Viking reserves the right to change this privacy policy from time to time and will update this page accordingly. By using this web site, or accepting these terms, you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this web page to determine the current policies applicable to users of the web site.

19. LEGAL STATUS OF THIS POLICY

The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party other than such rights as already exist by law separately to this privacy policy.

Security Policy

Viking Security Policy

www.viking-direct.co.uk is a VeriSign Secure Site. You can click the Verisign logo at the bottom left of this page to verify our certificate. We have a commitment to information security and undertake various measures for the purpose of protecting against unauthorised or unlawful processing of personal data and against loss or destruction of or damage to personal data.

We undertake the following measures to ensure a high level of information security for our customers whilst using the Viking Online service.

Credit Card and Personal Information

Any credit card or personally identifying information divulged to Viking via our website will be stored on secure servers and not released to any other party without your explicit written authorisation unless as expressly provided in the Viking Privacy Policy.

Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted please see below.

Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the ackbutton on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.

Secure Socket Layer (SSL) Protection

The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.

Additionally, the Viking fulfilment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.

Non-encrypted Server

Some browsers may experience problems with SSL enabled websites. If you are experiencing problems using our online shopping and account facilities under SSL protection, our non-encrypted server is available. Please note that the non-encrypted server does not encrypt your credit/charge card information when transmitted. If you have any queries about this protection please email our Customer Services Team.

General Statements

There is a compliance or responsible officer who deals with security of information and personal data.

All employees are briefed on the importance of personal data and security and confidentiality of information obtained.

We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.

All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.

We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.


We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.

We train our staff on security systems and have relevant procedures in place. Accordingly Viking staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.

The foregoing policies are effective for the www.viking-direct.co.uk Website. Viking reserves the right to change this policy from time to time.he policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

WEEE Regulations

Battery Recycling

As part of our commitment to reduce the environmental impact of our own operations and those of our customers, our customers are invited to either return their used portable batteries to any Office Depot site for recycling or to order a recycling box from environment compliance scheme, Budget Pack. The process is simple, log on and register at www.recyclenow.co.uk to order a container to collect batteries, and log in again to request a collection when it is full. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk.

Why we take recycling of batteries seriously

Some household batteries contain chemicals like lead, mercury or cadmium. If batteries are disposed of in your normal waste bin, they are likely to end up in landfill. When the batteries are put into landfill they start to break down, and can leak some of these chemicals into the ground. This can cause soil and water pollution, which may lead to health risks.

Recycling avoids this and can also recover some of the raw materials used for making batteries. These can be used to make other products. The result of recycling means we can save some of the planet`s resources by reducing the need to mine new materials.

Waste Electrical and Electronic Equipment (WEEE) Regulations for B2B Customers

Customers wishing to dispose of waste electrical and electronic equipment (WEEE) when it reaches the end of its life can do so by contacting your customer service representative, who will arrange for it to be sent to an authorised treatment facility that will treat and dispose of it in an environmentally sound way.

(WEEE) Regulations for Personal Customers

So that you can get your old electrical products recycled, we have made a financial contribution toward the development of improved recycling collection points (known as ‘Designated Collection Facilities’) throughout the UK through our membership of the Distributor Take Back Scheme. To remind you to recycle, all new electrical products are marked with a crossed out wheelie bin symbol.



You can take any old electrical equipment to participating civic amenity sites (often known as ‘household waste recycling centres’) run by their local councils. Please remember that this equipment will be further handled during the recycling process, so please be sure to remove any non-electrical product (for example food waste).


You can locate your closest participating recycling centre using www.recycle-more.co.uk. Please remember to have your postcode to hand.


Office Depot International: Budget Pack Membership Number, BP1914, Office Depot UK: Budget Pack Membership Number BP1732