- Terms & Conditions
- Security Policy
- WEEE Regulations
- Download the pdf
- 1. WELCOME
- 2. ABOUT VIKING
- 3. STATUS OF OUR WEBSITE
- 4. CONSUMERS AND BUSINESSES
- 5. CONTENT
- 6. VIKING ACCOUNT
- 7. ORDERING PROCESS
- 8. DATA PROTECTION
- 9. INTELLECTUAL PROPERTY
- 10. EXTERNAL WEBSITES
- 11. LANGUAGES
- 12. DISCLAIMER OF LIABILITY - BUSINESS CUSTOMERS
- 13. YOUR CONDUCT AND CONTENT
- 14. LAW
Please see clause 7.15 for details of your rights to cancel orders.
We draw our business visitors attention to clause 12 setting out a disclaimer of our liability.
You must be over 18 years of age to purchase from Viking.
This website is not for sales to wholesalers, resellers or retailers of office supplies.
We only offer contracts in the English language.
You should keep a copy of this document for future reference.
Viking is a trading name of Office Depot International (UK) Limited, a company registered in England and Wales, with company number 2472621. Our postal address and registered office is at 501 Beaumont Leys Lane, Leicester, Leicestershire LE4 2BN. References to Viking, we, us and our, are to Office Depot International (UK) Limited.
Our website is our invitation to do business with you and is targeted at customers in the United Kingdom and Northern Ireland. Our website is not a binding legal offer from us, and to purchase from us, you first need to register for an account, and then order from us using the checkout process on this site. A contract is only made when we accept your order. See "Purchasing From Us" below.
These website terms apply to all our consumer and business visitors. You are a consumer if you are an individual and you are visiting for purposes which are wholly or mainly outside a trade, business, craft or profession. In any other case, you are a business. If you have indicated to us at any point that you are a consumer or business (including when you registered an account), then we are relying on this as a representation from you, and you shall be bound by such representation. Where any clause heading refers to consumers, then that clause shall apply to you if, and only if, you are a consumer. Where any clause heading refers to businesses, then that clause shall apply to you if, and only if, you are a business.
Whilst we aim to ensure that the contents of our website, including product information, availability and pricing, are accurate and up to date, there may be errors which we fail to notice. We shall not be liable for any errors in the contents of our website. We reserve the right to correct any errors in our website and its contents, and to change any contents of our website (including products, descriptions, availability, terms, pricing and delivery charges) at any time without notice to you.
6.1 Set Up An Account
To be able to order from us you first need to register for an account with us. Registration is easy. Just click on the relevant account button on our website and follow the on-screen instructions. You will be asked to provide your address details, and you may optionally store your payment card details with us for future use, but this is not required.
6.2 Agreement to our terms
6.3 Consumer and Business Customers
When registering for an account you will also be required to identify whether you are using the account to purchase as a consumer or business. You represent to us that your identification of yourself to us as a consumer or business is accurate, and that you will only use your account in your capacity as consumer or business as identified by you.
You shall ensure that all account information you provide is true, accurate, current, and complete in all respects, and shall keep such information updated without undue delay.
6.5 Log-In Details
The username and password you select should be unique and kept secure, and you must notify us immediately of any suspected breach or unauthorised use of your account.
Any registration for an account is at our sole discretion. We may at any time terminate your account with or without notice to you.
7.1 Add To Basket
Once you have set up an account, to proceed to order from us, just click the relevant add-to-basket button for the products you wish to order and insert the quantity.
7.2 Checkout and Submitting Your Order
When you are ready to submit your order, click your basket and follow the check-out steps. During the check-out process you will have an opportunity to review, amend and correct your order before submitting it.
All prices are shown in UK pounds sterling, and are shown inclusive of VAT if you are a consumer and exclusive of VAT if you are a business. Our prices are only valid at the time you visit our website, and may change the next time you visit. Prices on some items may differ from those listed in the Viking catalogue.
7.4 Delivery Charges
Our prices exclude delivery charges. For details of our current delivery charges please refer to the delivery information or delivery charges pages on our website.
7.5 Sales Conditions
All orders submitted to us and sales made by us incorporate and are subject to our sales conditions, and in particular the most recent edition at the time of your order. Please read them carefully. You will be required to accept them prior to submitting an order, and by submitting an order you confirm that you accept them. Our sales conditions are available on request and may be obtained through our website.
7.6 Your order
Any order submitted by you is your offer to purchase the products ordered on and subject to our sale conditions and any descriptions and other terms applied to the products on our website or in any catalogue at the time of order.
7.7 Payment Method
We accept payment by Mastercard, Visa, Solo, Switch, and American Express, and such other cards as may be stated on our website from time to time. Payment is deducted when we receive your order. Unless you are a business and have a credit account with us, payment in full must be received by us before your order will be accepted and dispatched. If your payment cannot be authorised for any reason we will tell you.
7.8 Credit Accounts - Businesses
We may make available credit accounts to our business customers, at our sole discretion. Credit accounts are not available to our consumer customers. A credit account with us allows you to defer payment for up to 30 days after the date of your order. If you have requested a credit account with us, credit account applications are granted subject to status and credit rating checking with a 3rd party credit reference agency. If you do not wish us to conduct this check please contact us. The credit check process we carry out may cause a slight delay to your first orders, depending on the information and credit status that we receive back from the credit reference agency. When you have a credit account with us, we shall be entitled at any time, with or without notice to you, to limit the maximum amount of indebtedness you may have with us at any time, or to withdraw your credit account entirely, and accordingly to require payment with order.
Shortly after receipt of your order we will send you an e-mail confirming the products you have ordered. This e-mail is not an acceptance of your order, unless expressly stated in it.
7.10 When a contract is made
For product orders, a contract is made for the sale of all products in your order when we first dispatch, or if sooner, notify you of dispatch, of any of the products in your order. For other orders, a binding contract is formed when we send the order confirmation e-mail.
7.11 Declined Orders
We may decline all or part of your order for any reason, in which case we will let you know as soon as we decide to do so and give you our reasons. Reasons may include that we have not received payment, because the prices are changing, because of any error on our website, or because any of the products you have ordered are not available.
7.12 Out of Stock
We will let you know at or shortly after the time of order if any item is out of stock, when more stock is expected, and what alternatives are available. If we do contact you regarding out of stock items, we will give you a choice as whether to cancel the order, whether to keep the order open until stock comes in, or whether to submit a replacement order for any alternative products.
7.13 Stock Alert Textback
Viking does not charge you for text messages for our stock alert service. Normal network charges may apply. We will only use your mobile number to update you about the product you have enquired about.
Please see the delivery information section of our site for information on delivery timescales and arrangements.
7.15 Cancellation Rights
You will have the right to cancel your order up to 30 days after delivery of the products. You must bear the cost of returning your products back to us, whether you arrange for them to be transported to us or we collect them from you. For full details, including returns procedure and cancellation form, please see our sale conditions.
7.16 Record of Orders
Your orders will be kept on file by us for such period as we may decide and may be accessed through your online account on our website.
7.17 Free Gifts
Where you order any products which are supplied with free gifts, these must be returned by you if you return the product. We reserve the right not to supply the free gift. If you submit an order for two or more products carrying free gifts, or multiple orders for products which come with free gifts, we reserve the right to limit the number of free gifts you receive to such number as we may decide in our sole and absolute discretion.
7.18 Qualifying Spend Promotions
Where there is a qualifying spend promotion, stamps and gift cards are specifically excluded from calculating qualifying spend in relation to any promotions, discounts or free gifts
Please see our separate data protection policy for details about how we process personal data.
You acknowledge that we and our affiliated companies own the copyrights and trademarks in and all other intellectual property rights in our website and its contents, and the name Viking and the Viking logo. You acknowledge that the producers of products shown on this website, own the copyrights and trademarks in and all other intellectual property rights in the products shown on this site, and their business and product names and logos.
9.2 Limited Licence
You are permitted to download the web pages that make up this site into a web browser, to store them in a browser cache for off-line viewing, and to print them out, in each case solely for the purposes of viewing and browsing this website, registering or accessing your account with this website, purchasing from us, and keeping a record of any purchases and our policies and terms and conditions. When you do make a copy or print of any web page, it must be of the web page as a whole, including all copyright and other notices contained in the web page. You are granted no other licence in relation to our website or its contents, and all implied licences are excluded. You shall not use, download, copy, publish, transmit, or distribute the website or its contents except as expressly permitted by this clause 9.2, and all other use or reproduction of this website and its contents is strictly prohibited.
9.3 No Linking
You may not create any link to our website, other than its home page, without our prior written consent. You shall not restrict or inhibit the use or enjoyment of our website by anyone.
We shall have no responsibility or liability for any website or its content which may link to our website or to which our website may link.
Our website and contracts are in the English language only. We do not offer any other languages at the moment.
You use our website at your own risk. We make no representation or warranty of any kind express or implied, statutory or otherwise, we assume no duty of care to you or any other person, and we exclude all liability whatsoever (including in negligence), with respect to our website or its contents (including whether it is accurate, complete or up-to-date), or with respect to any loss or damage whatsoever which you may suffer or incur as a consequence of using this website or its contents. We will take all reasonable precautions to keep the details of your orders and payments secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
13.1 Use of our website
You agree to use our website only for lawful purposes reasonably connected to the intended purposes of our website, and you must not use our website for or in connection with any unlawful or criminal activity. You must not seek to gain access unlawfully to our website or any underlying systems. You must not use our website to market or advertise any third party, including any third party products or services.
13.2 Customer review and other interactive functionality
We may offer comment and review facilities and other interactive functionality from time to time, enabling you and others to post content to our website. As we are sure you are aware, anything you post online is available for the world to see, and may be subject to moderation or deletion by us at any time without giving any reason or notice to you. You agree that you will be personally responsible for your use of all interactive functionality and for all of your communication and activity on our website. You agree that we will not be responsible or liable for the content or accuracy of any content posted by you or any other user of our website. Please exercise discretion when communicating with others using our community functionality, and never make any assumptions about them. The views expressed by other users on our site do not represent our views or values.
13.3 Your content
You shall ensure that anything you post to our website (including text and pictures), whether as a customer review or through our other interactive functionality: (a) reasonably relates solely to us and our products and services and is an expression of provable fact and not unsubstantiated opinion; (b) is in accordance with any rules or acceptable use policies we may publish from time to time; (c) is not posted in breach of any duty of confidentiality or in infringement of any rights of a third party; (d) is not unlawful, defamatory, threatening, or an expression of prejudice based on race, sex or any other protected characteristic, and is not an incitement to hatred or violence; (e) is not detrimental to people, institutions, or religions or to people's privacy; (f) is not capable of causing harm to minors or unwarranted distress to any person; (g) is not detrimental to our trade marks or our website content; (h) is not personal data of a third party; (h) is not using our site to promote and advertise any business, product, service or other thing; (i) does not advocate illegal activity or discuss illegal activities with the intent to commit them; (j) is not vulgar, obscene, discourteous or indecent; (k) is not software or a virus. Any content you upload to our community functionality will be considered non-confidential. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy, or any breach of law.
13.4 Licence of your content
In relation to anything your post to our website (including text and pictures), whether through any community functionality or otherwise, you hereby grant to us a perpetual, irrevocable, royalty free, transferrable licence, with the right to grant sub-licences, to use, copy, edit, distribute, adapt, publish, translate, publicly perform and display, create derivative works from and do anything else whatsoever with that content, including (without limitation) publication and republication in any form, medium or technology (whether now known or later developed) in any part of the world and for any purpose. In particular, by posting a message or other content on our website (including sending in photos to any photo gallery), you understand that such content enters the public domain and therefore may be used by us for marketing and other purposes without any compensation required to be paid to you. You waive all moral rights (including to be identified as author) in relation to such content. You warrant that you have the right to grant the licence above, and that the exercise by us of that licence shall not infringe any copyright or other intellectual property rights in any part of the world.
Our website is published under the laws of England and Wales, which shall govern your use of our website and any claims in relation to this website. You agree to exclusively bring any claims against us relating to this website or any non-contractual obligations arising out of it in the courts of England and Wales.
Terms & Conditions
- 1. ABOUT THIS DOCUMENT
- 2. ABOUT VIKING
- 3. CONSUMER AND BUSINESS SALES
- 4. DEFINITIONS
- 5. HOW THE CONTRACT IS MADE
- 6. CONTRACT TERMS
- 7. SALE AND PURCHASE
- 8. DESCRIPTION
- 9. FREE GIFTS AND QUALIFYING SPEND PROMOTIONS
- 10. CHARGES AND VAT
- 11. PAYMENT TERMS
- 12. DELIVERY
- 13. CANCELLATION RIGHTS
- 14. WARRANTY
- 15. OUR LIABILITY TO CONSUMERS
- 16. OUR LIABILITY TO BUSINESSES
- 17. VIKING RIGHT TO CANCEL AND VARY
- 18. ASSIGNMENT
- 19. GENERAL
- 20. FEEDBACK/COMMENTS
Please see clause 13 for details of your rights to cancel orders.
We draw your attention to clause 14 setting out your statutory rights.
We draw your attention to clauses 15 and 16 setting out limitations and exclusions of our liability.
You must be over 18 years of age to purchase from Viking.
We only offer contracts in the English Language.
You should keep a copy of this document for future reference.
These sales terms replace all previous business and consumer editions of our sales terms.
Welcome to Viking. This document sets out the terms and conditions applicable to all sales by Viking, including through its websites, by telephone, mail order, and catalogue sales (referred to as the sales terms). We may change these sales terms at any time, but no changes will apply to any orders you submitted before the change.
Viking is a trading name of Office Depot International (UK) Limited, a company registered in England and Wales, with company number 2472621. Our postal address and registered office is at 501 Beaumont Leys Lane, Leicester, Leicestershire LE4 2BN.
These sales terms apply to all sales of products by us to consumers and businesses. You are a consumer for the purposes of these sales terms, if you are an individual and you are purchasing for purposes which are wholly or mainly outside a trade, business, craft or profession. In any other case, you are a business for the purposes of these sales terms. If you have indicated to us at any point that you are a consumer or business (including when you registered the account associated with the order or contract to which these sales terms apply), then we are relying on this as a representation from you in entering into the contract, and you shall be bound by such representation. Where any clause heading refers to consumers, then that clause shall apply to you if, and only if, you are a consumer. Where any clause heading refers to businesses, then that clause shall apply to you if, and only if, you are a business.
In these sales terms: (a) catalogue means our most recent published printed catalogue or directory of products at the time of your order; (b) other charges mean any other charges or fees in addition to the price and delivery charges, as stated in the contract terms; (c) the contract is the contract which incorporates these sales terms; (d) the contract terms are the terms as listed in clause 6 below; (e) the delivery charges means our charges for delivery of the products as stated in the order specific terms; (f) the delivery address means the address for delivery of the products as stated in the order specific terms, or if not so stated, as you provided to us in your account with us, of if none has been provided, to the billing address associated with your payment card or other payment service used to pay the price; (h) the order is your order for the purchase of any products submitted to us, which incorporated these sales terms, or resulted in the contract, including any order through our website, by means of a catalogue order form, or by telephone; (i) the order specific terms are the specific terms for your order as identified in clause 6.2 below; (j) the price means the price of the products as stated in the order specific terms; (g) the products mean the goods, gift vouchers, and other products ordered by you as set out in the order specific terms; (k) you and your means the person who submitted the order, or who is purchasing from us under the contract to which these sales terms apply; (l) we, us, our and Viking mean Office Depot International (UK) Limited; (j) the website means our website at www.viking-direct.co.uk; (k) and working or business day means Monday to Friday, except bank or other public holidays.
5.1 Your order
Your order to us is your legal offer to purchase the products on the contract terms, subject to our acceptance.
5.2 Age Requirement
If you are an individual and you order a product with a minimum age requirement, by ordering you represent that you are of the required age. In any event, if you are an individual, you represent that you are 18 years old or over.
5.3 Withdrawing your order
You are entitled to withdraw your order at any time up to moment that we accept it and it becomes a binding contract. After it has become a binding contract you can only cancel it in accordance with your cancellation rights under clause 13, or in accordance with your legal rights if we are in breach of the contract.
5.4 Acknowledgement of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email does not amount to acceptance of your order, or create a binding contract unless expressly stated in it by us.
5.5 Acceptance of your order
For product orders, acceptance of your order will occur and a binding contract for the sale and purchase of the all of products will be formed between you and us when we first dispatch any of the products in your order, or if sooner, we first email you to confirm that any of the products in your order have been dispatched. For other orders, acceptance of your order will occur and a binding contract is formed when we send the order acknowledgement e-mail.
5.6 Declining your order
If we decline your order for any products, before acceptance, for any reason, we will normally e-mail or telephone you to inform you, and give you our reasons. We may decline your order before we have accepted it for any reason at our sole discretion, and we may decline your order in whole or in part.
5.7 Multiple items
If your order lists more than one product or service then there shall be considered to be a separate and independent order and contract for each of them.
The terms of the contract will comprise the following:
6.1 General Terms
The following general terms: (a) these sales terms; (b) the general delivery and installation information published by us, including on our website or in our catalogue, at the time of your order, setting out among other things, delivery charges, methods, installation service description, delivery locations, timescales, and restrictions; (c) the descriptions and specifications and additional terms specified for the products in any product specification page or section on our website and in our current catalogue, at the time of your order; and (d) any terms implied into the contract by statute or rights in relation to this contract granted by any statute, unless and to the extent they are otherwise limited, varied or excluded by any other contract terms.
6.2 Order Specific Terms
The specific terms of you order (including description and quantity of products ordered, price and other delivery charges applicable, your details, delivery address, billing address, and payment method and details) set out in the checkout webpages (for website orders) generated by our website and sent to your web browser, or (for order form orders) in any printed catalogue order form submitted by you, or (for telephone orders) as agreed orally in your telephone call with us; in each case, as may confirmed by us in any written acknowledgement or acceptance of your order which we send to you. If you are a business, no terms proposed by you shall apply to the contract, including any standard terms of purchase of yours.
On acceptance of your order, we agree to sell to you and you agree to purchase from us the products specified in the contract terms.
Under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982 it is an implied term in the contract that the products will correspond to their description. The description is essentially as set out in our website and catalogue at the time of order, but there may be minor variations in specification, colour or other features between that description and the product received.
Where you order any products which are promised to come with free gifts: we reserve the right not to supply the free gift; if you submit an order for two or more products that come with free gifts, or multiple orders for products which come with free gifts, we reserve the right to limit the number of free gifts you receive to such number as we may decide in our sole and absolute discretion; and all free gifts must be returned by you if you return the products for any reason other than our breach of contract. Where there is a qualifying spend promotion, stamps and gift cards are specifically excluded from calculating qualifying spend in relation to any promotions, discounts or free gifts
You agree to pay the price, delivery charges and any other charges stated in the order specific terms. You are obliged also to pay VAT on all charges, at the same time as the charges. If you are a consumer all stated charges are inclusive of VAT; and if you are a business, all charges are stated exclusive of VAT.
11.1 Payment With Order
Payment of the price, delivery charges, and any other charges and amounts payable under the contract must be made on order.
11.2 Payment Currency
You must pay in the currency in which the price, delivery charges, and any other charges are stated by us.
11.3 Payment Methods
We accept payment by such cards and other methods as may be stated on our website or in our catalogue from time to time. If you send payment by post, then you take the risk of the theft, loss or damage of your payment instrument in the post.
11.4 Default Time For Payment
Unless clause 11.5 applies, the price, delivery charges and all other charges are payable on order, and we are not obliged to process your order or dispatch any products until payment in full has been received by us. You authorise us to take payment from any card or other payment service for which you have provided details, at the time of, or at any time after you have submitted, your order, whether or not the order has been accepted by us and a contract formed. If your payment cannot be collected or is not authorised by your card or payment services provider for any reason we will tell you.
11.5 Credit Accounts - Businesses
If you have a credit account with us, and your indebtedness to us at the time of your order, plus the amounts payable under this order, is less than any applicable credit limit specified by us from time to time or agreed with you from time to time, then your payment will be due within 30 days (or such other period we may have agreed in writing with you) after the date of your order, and you authorise us to take payment from any card or other payment service for which you have provided details on or after the last working day of that 30 day period.
11.6 No Set-off - Businesses
You must make all payments in full without set-off, deduction, counter-claim, or withholding.
11.7 Interest - Businesses
If you fail to pay any amount on time, then we shall have the rights set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended or replaced). If that act does not apply, then we may charge you, and you shall pay on demand, daily interest on the overdue amount such interest to run from the date when you should have paid it until the date you actually pay it (both before and after we obtain any court judgement) at the per-annum rate of 8% over the Bank of England base rate from time to time.
12.1 Delivery Address
Delivery of the products will take place at the delivery address. Please note that we only deliver to addresses located within the United Kingdom (including Northern Ireland) and such other places as may be stated in any delivery information on our website or in our catalogue.
12.2 Delivery Days
We only deliver on working days, being Monday to Friday, excluding public and bank holidays, within the working hours specified on our web site, or if not specified, between 8am and 6pm. Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery. We cannot deliver next-day or same-day on direct delivery goods.
12.3 Delivery Timescales
We will use reasonable efforts to deliver the products by the delivery dates or within the delivery timescales stated in the other contract terms. If no delivery date or timescale is stated, then delivery will be made without undue delay and no later than 30 days beginning with the day the contract was entered into. If we are not able to make a delivery date, we will let you know, and offer you an alternative delivery date.
12.4 Force Majeure
We are not responsible for delay in supplying or delivering or failure to supply or delivery any products if due to unforeseen events beyond our reasonable control. We will let you know as soon as possible if there is going to be a problem in supplying the products, and give you an opportunity to cancel your order, in which case we will refund all amounts paid by you to us under the order, or give you an opportunity to continue with the order if possible, in which case we will agree with you a revised time for delivery as soon as we are in a position to continue performing the order.
We may make delivery of the products by instalments, for instance where all of the products are not in stock. This will not affect your rights to cancel or terminate the contract.
12.6 Failure to Receive the Products
If delivery is attempted within our stated delivery hours and you are not present to collect the products or you unreasonably refuse to take delivery of the products, then we may abandon the delivery attempt, charge you our direct costs of returning the products to the depot, a reasonable storage charge, and another delivery charge for re-delivering the products at another time. We will give you the option of collecting the products from our depot or requesting further delivery attempts at further delivery charge. We will store the products for a maximum of 2 months, after which we may sell the products and (if we have not refunded to you the price for the products) account to you for the proceeds less our reasonable storage costs and any other amounts which you are liable to pay us.
12.7 Delivery Note
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your products, as this will be important if you are returning the products later on.
Unless an installation service applies to the products, you will be responsible for unpacking, assembly and putting together, installation and commissioning of any products. If our installation service applies then we will provide such service in accordance with our stated description.
12.9 Inspection on delivery
You should check that you have received all of the products you ordered, and inform us as soon as you can if you think anything is missing or think anything is damaged or not in working order. If you are a business customer, you must inform us by the next working day after delivery has been made if you do not think you have received the products ordered, otherwise all products purported to be covered by the delivery shall be deemed to have been delivered. If you are a business customer, you must inform us within 10 working days if you consider that the products are faulty or damaged, otherwise the products will be considered to have been correctly delivered, free from damage or faults and in good working order, except for any damage or fault you could not have discovered on reasonable inspection of the products.
12.10 Retention of Title
Title to the products passes to you when risk passes below, unless the price or any other amount payable by you is outstanding at delivery, in which case title is retained by us until you have paid in full the price and all other amounts payable under the contract. You agree that we may still sue for the price, notwithstanding that title has not passed. You also agree that your right to possession and use of the products shall cease if any amount payable by you under the contract becomes overdue, or you enter into bankruptcy, liquidation or administration, and that we shall be entitled to enter any premises where the products are kept for the purposes of repossessing them. Title to the products shall revert to us when you exercise any right to reject the products, cancel the contract or otherwise return the products to us.
Risk in the products shall pass to you when they come into your physical possession, or any person identified by you to take possession of the products, or any carrier you commissioned to collect the products from us and transport them to you, or our courier service hand over the products to any person who you authorise to collect them from a postal or courier service, or we leave the products at a place or with a person in accordance with any express delivery instructions received from you. Risk in any returned products shall pass back to us when they come back into our physical possession, or any person identified by us to take possession of the returned products, or any carrier commissioned by us collect the products from you and transport them back to us.
Where you are a consumer, then you have the right to cancel the contract for any products without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (the "Cancellation Regulations"), on and subject to the terms detailed below. This right is in addition to your statutory rights for faulty or mis-described products. If you are a business then we also give you a right to cancel the contract for any products without giving any reason in accordance with the terms detailed below.
--- 13.2.1 All Customers
Your cancellation right does not apply to the following products (unless such exceptions are not permitted by the Cancellation Regulations): where our website or catalogue states that the cancellation right does not apply to that product; gift cards; products made to your specifications or personalised for you, such as personalised stationary, labels and forms, and stamps; sealed audio or video recordings and sealed computer software packages, if the seals are broken after delivery; stamps; and products liable to deteriorate or expire rapidly.
--- 13.2.2 Business Customers
If you are a business, your cancellation right does not apply to the following products: furniture; services; products that have been assembled after delivery, including by us under our installation service; used products, other than use simply to test that they work and are in the condition required by the contract; products not returned with all packaging, contents, documents, and other items supplied with or as part of the products, including any free gifts; products damaged or marked in any way after delivery; and products not returned in a resalable condition (being resalable for at least 80% of the price they were sold to you) due to anything occurring after delivery; or products title to or possession of which has been given by you to a third party.
13.3 Cancellation Deadline
You may exercise your right to cancel at any time up to the time stated below (the "cancellation deadline"). The cancellation deadline is 30 days after delivery of the products. For consumers, the Cancellation Regulations in fact allow you only 14 days, but we agree to extend this to 30 days as an additional benefit to you. If the contract covers multiple products, then the cancellation period runs from the delivery of the last of those products.
--- 13.4 How to exercise your right to cancel
--- 13.4.1 Informing us
To exercise you right to cancel, you must inform us of your decision by a clear statement to us. If you are a business customer, that statement must be in writing.
--- 13.4.2 When you must inform us
If you are a consumer, it is sufficient to meet the cancellation deadline if you send your statement before the cancellation deadline, even if we do not receive it until after the cancellation deadline. If you are a business, we must receive your statement before the end of the cancellation deadline.
--- 13.4.3 Methods of informing us
You can exercise your right to cancel in any manner you decide, but we would prefer one of the following: following the instructions for returns in the documentation supplied with your products on delivery; e-mailing us, telephoning us, or contacting us using any details on our website at http://www.viking-direct.co.uk; or writing to us at 501 Beaumont Leys Lane, Beaumont Leys, Leicester, LE4 2BN, quoting your order reference number. You may use the model cancellation form, below, but it is not obligatory:-
Model cancellation form
[I/We] hereby give notice that [I/We] cancel [my/our] contract of sale of the following products:
Product Name: [ ]
Ordered On: [ ]
Received On: [ ]
Customer Name: [ ]
Customer Address: [ ]
(only if this form is notified on paper),
--- 13.4.4 Order reference number
It will save time if you can supply us with your order reference number when you cancel, but don't worry if you are not able to find this.
13.5 Return of the products and costs of return
If the products have been delivered, then you must return the products to us in accordance with the following arrangements. Return of the products includes all packaging, contents, documents, and other items supplied with or as part of the products, including any free gifts.
--- 13.5.1 When products must be returned by
You must return the products to us without undue delay, and in any event not later than 14 days after you informed us of your decision to cancel.
--- 13.5.2 Return of the products by you
Subject to clause 13.5.3, you must send the products back to us at 501 Beaumont Leys Lane, Beaumont Leys, Leicester, LE4 2BN, or at such other address in the UK we may specify.
--- 13.5.3 Collection by us
We may at any time request to collect the products from you, and in such case you must make the products available for collection when requested by us, in accordance with such reasonable arrangements as we may specify. If we send you a pre-paid package (e.g. a jiffy bag) to return the products to us in, then you must return the products using any such package.
--- 13.5.4 Costs of returning the products
You must bear the direct cost of returning the products to us, including our direct costs of collecting the products from you. If we incur any such costs, then you shall reimburse us these costs. If you do not hand over the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that that we may deduct such costs from any refund which we are obliged to make to you.
--- 13.5.5 Risk and insurance of products
The products are at your risk until they have been returned to us, and accordingly we recommend that you insure the products accordingly.
13.6 Condition of products returned
If you handle the products beyond what is necessary to establish the nature, characteristics and functioning of the products then you are obliged to pay to us the amount by which the value of the products has been diminished as a result, up to, but no more than, the original price of the products. This includes if you return the products with damage that was not present on delivery, or missing anything that was present on delivery. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.
13.7 Service Contracts
If any services are being purchased under the contract, then you confirm that you request the services begin before the end of the cancellation deadline, and you agree that if you subsequently cancel, you shall pay us an amount for such services which is in proportion to what services have been performed until you cancelled, in comparison with the full coverage of the contract. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.
--- 13.8.1 Amount of Refund
If you are a consumer and you cancel this contract in respect of a product, we will reimburse to you all payments received from you under the contract with respect to such product, including the price, delivery charges and any other charges; but if you chose a type of delivery which costs more than the least expensive type of standard delivery offered by us for your delivery address, then we will not be obliged to refund you any additional delivery charges in excess of the cost of such standard delivery.
If you are a business consumer and you cancel this contract in respect of a product, we will reimburse to you the price paid by you with respect to such product, but not any delivery or other charges paid by you, and not any VAT paid by you.
(c) Deductions from refund
We may deduct from your refund the amounts detailed in this clause 13, including the costs of return of the products and any diminution in the value of the products. You will not incur any fees as a result of the reimbursement.
--- 13.8.2 When your refund will be given
If you are responsible for sending the products back to us, then we will provide the refund without undue delay, and not later than the earliest of the following dates: 14 days after the day we receive the products back from you; 14 days after the day you provide evidence that you have sent the products back to us; and (if the products have not been delivered) 14 days after the day on which we are informed about your decision to cancel. However, if we originally offered to collect the goods, rather than requiring you to send them back, then we will make the refund within 14 days of the day you informed us of your decision to cancel.
We will provide the refund within 30 days after receiving all of the cancelled products back from you.
--- 13.8.3 How your refund will be given
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, or it is not possible.
--- 13.9 Invalidly Returned Products
If you are a business, you cancel, and we subsequently discover or prove that you had no right to cancel, then: (a) such cancellation shall cease to have effect; (b) you must continue to pay the price, delivery charges and other charges for the products, and repay any refund given; (c) you must arrange for collection of the products from us; (d) we may make a reasonable storage charge, and we may make an additional charge for redelivery of the products to you; and (e) if you have not collected or taken redelivery of the products within 2 months, then we may sell the products as your agent, and account to you for the proceeds (if we are retaining the price for the products), less costs of sale and any amounts payable by you to us.
14.1 Manufacturer's Warranty
Where the products include a manufacturer warranty or guarantee which the manufacturer of the products offers direct to its end-customer, then it is your responsibility to register that manufacturer warranty with the manufacturer, following any instructions which come with the products, and we do not assume any liability or responsibility ourselves under such warranty. Any claims you make under it must be made directly by you to the manufacturer.
14.2 Statutory Rights
We do not exclude any terms implied by statute in relation to the products, or statutory rights in relation to products which do not conform to the contract at the time of delivery, including under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, but we do limit our liability under those terms and rights as stated in clauses 15 and 16 below. Your main rights are summarised below for information purposes only:-
--- 14.2.1 All Customers - Implied Terms
Statute implies terms into the contract that we will pass good title to the products, that the products will comply with their description, that the products will be of satisfactory quality, and that the products will confirm to any sample provided.
--- 14.2.2 All Customers - Rejection and Refund
If the products were not in conformity with the contract at the time of delivery, you may, depending on how serious it is, be entitled to reject the products and claim a refund, provided you do this as soon as you have had a reasonable opportunity to examine the goods.
--- 14.2.3 All Customers - Financial Compensation
If the products were not in conformity with the contract, you may also have a legal right to ask for financial compensation (damages) for loss you suffer, subject to clauses 15 and 16 below.
--- 14.2.4 Consumers Only - Repair or Replacement
If you are a consumer you may have certain additional rights under statute, which we summarise as follows for information: If the products were not in conformity with the contract at the time of delivery, or if they do not conform to the contract within 6 months after delivery, you may also be entitled to ask us to repair or replace the products, at our cost, within a reasonable time and without causing significant inconvenience to you. We are, however, only obliged to repair or replace the products where it is possible, and it is not disproportionate when compared with the following: repair (if you ask us to replace), replacement (if you ask us to repair), giving you a partial refund, or your cancelling the contract and getting a full refund. If we do not provide a repair or replacement remedy, or we undertake to repair or replace and fail to do so within a reasonable time, then you may either (a) elect to keep the products and ask for an appropriate partial refund; or (b) elect to return the products for a full refund. We can only replace products like for like, subject to availability. If repair or replacement is not possible or is disproportionate, or we fail to repair or replace the products within a reasonable time at our cost, you may keep the products and ask for a reduction in price, or cancel the contract and get a full refund. If you return the products for a full refund, we are entitled to reduce any refund to take account of any use you have had of the products since they were delivered to you.
--- 14.3 Third Party Services
If we are to supply you a third party service (including an warranty, plan, or pack), then our obligation is only to either (a) procure for you a contract for such third party service as your agent, or (b) arrange for you to be able to purchase a contract with that third party for those service. In either case, we shall not be liable for their performance of that contract or failure to provide their services, and you must bring any claims solely against them.
We shall not be liable to you (including under or for breach of the contract or in negligence) for: (a) any loss of profits or other losses relating to any business; (b) for any losses which were not foreseeable by us when the contract was made; or (c) for any losses which were not caused by any breach of the contract or any negligent or unlawful act or omission by us. We do not exclude or limit any liability which we may have to you: (a) for death or personal injury; (b) for loss or damage to property; (c) for fraud or fraudulent misrepresentation; or (d) to refund any payments made by you under the contract.
The following terms apply if you are a business:-
16.1 Limitations and exclusions
In this contract, references to our "liability" shall be to our liability to you under or for breach of the contract, our liability to you for negligence, breach of statutory duty, tort, or accidental or negligent misrepresentation, and any other liability we may have to you whatsoever and howsoever arising under, in connection with, or in the course of performing, the contract, or in connection with the products. Our total liability for all events giving rise to liability to you in aggregate for all such events shall be limited to an amount equal to the price, delivery charges and other amounts payable by you under the contract as ascertained at the time of your order. We shall have no liability to you for: loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments wasted, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the products elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party. Notwithstanding any other contract term, we do not limit or exclude our liability to you for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
16.2 Claims Limitation Periods
We shall not be liable in respect of any products missing from a delivery, and all products purported to be in a delivery shall be considered to have been delivered in full, if you do not notify us otherwise by the end of the next working day following the day of delivery. We shall not be liable in respect of any damage to any products present on delivery if you do not notify us of such damage within 10 working days after delivery of the products has been made. We shall not be liable for any other non-conformity of any product with this contract (including faults and defects), if you do not notify us of such non-conformity within 10 working days after delivery (if such fault or defect was discoverable on reasonable inspection at the time of delivery), or within 3 months after the delivery of that product in any other case; and we shall not be liable for any non-conformity of any product identified or arising after the end of that 3 month period. If any product is not in conformity with the contract, then our liability shall only be with respect to that product, and you may not return, and you shall continue to pay for, all other products. You shall give us a reasonable opportunity to repair or replace any non-conforming product, at our option, before exercising any right to reject the product. You shall pay our reasonable costs incurred in investigating any claim that a product is missing or not in conformity with the contract, if such claim is not proved by you.
We shall be entitled to vary the contract, or to cancel the contract, as a whole or in respect of any products, at our option, if any of the following applies: we do not have the products in stock at all or in a fit state to supply to you; or we find we not have sufficient products in stock to meet all our orders from all our customers; or the cost of acquiring the products to supply to you is higher than when your order was accepted by us; we are not able to obtain the products from our suppliers at all or in time to meet the delivery timescales; the contract terms (including our website or catalogue, or your order) contained any error, including in relation to the description or price of any of the products; or we have not received payment in full of or are unable to obtain authorisation for payment of the charges and other amounts payable by you; you do not meet any minimum age requirement for ordering; or if you are purchasing the products with a view to reselling them. If we propose to vary the contract, we will give you an offer to continue with your order subject to such variations as we propose, in which case we will identify any variations (including any proposed changes to the products, the price and delivery charges, and delivery timescales) and we will state how long that offer will remain open; and if you do not accept our offer, then the contract will be deemed to be cancelled. If the contract is cancelled under this clause 17: you must return to us any products supplied to you under the contract in an unused and unopened condition (at our cost if you are not at fault); and we will offer you a full refund for the products cancelled, subject to receiving back from you any products supplied in the condition required by this clause.
18.1 Assignment by Viking
We shall be entitled to assign the benefit of the contract and any debts under the contract.
18.2 Assignment by consumers
If you are a consumer, and, after you have paid for the products and they have been delivered to you, you decide to sell the products to someone else who is a consumer, you may sell with the products the benefit of your implied terms and statutory rights (as referred to in clause 14.2) in relation to the products, but we shall be entitled to ask for reasonable written proof of the sale from any purchaser before we will be liable for any claims from any purchaser. Your ability to transfer any manufacturer warranty or guarantee that comes with the products is subject to the terms of that warranty or guarantee. Except as permitted above, you may not transfer the benefit of the contract or any rights under it to anyone else without our prior written consent, and you may not transfer your cancellation right detailed in clause 12.
18.3 Assignment by customer
If you are a business, you may not assign, transfer, charge, or declare a trust over the benefit of the contract or any rights under it to anyone else without our prior written consent.
19.1 Entire Agreement
The contract terms constitute the entire agreement between you and us for the sale and purchase of the products. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the contract terms shall only be binding upon us if made in writing and signed by a director of Viking. No employee, other than a company director, has authority to change the terms of the contract.
19.2 Third Party Rights
The contract shall not benefit or be enforceable by any person other than you and us.
We may sub-contract our obligations under the contract.
19.4 Invalid Terms
Each of the terms of the contract is separate and severable, and if any term is held to be void or invalid, it shall be severed, and the remaining terms shall continue in full force.
We may on occasion, at our sole and absolute discretion, decide not to exercise or wait before exercising our rights. If we do so, we shall still be entitled to insist on the strict terms of the contract later on.
19.6 Costs of Claims
If you are a business, you shall pay all our legal costs (on a full indemnity basis) and other fees, costs and expenses incurred in enforcing and recovering any payment due from you under this contract, and in recovering any products which you are obliged to return to us.
19.7 Law and Jurisdiction
The contract and all non-contractual obligations arising out of it shall be governed by the laws of England and Wales. You agree to exclusively bring any claims against us relating to this website or any non-contractual obligations arising out of it in the courts of England and Wales.
ADR is a process where an independent and impartial third party considers the evidence in a dispute and either makes a decision to settle the dispute, offers a view on a possible resolution or otherwise helps the parties to come to an agreement. It is an alternative to pursuing a case through the courts.
A full list of UK approved ADR providers and more information on ADR can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
Also, [from 15 February 2016,] the European Commission has established its own online dispute resolution (ODR) platform which can be accessed at: http://ec.europa.eu/odr
At present we do not subscribe to ADR using such ADR providers because our aim is to resolve any complaint efficiently and professionally through our own Customer Services team.
- 1. WELCOME
- 2. ABOUT VIKING
- 3. TYPES OF DATA
- 4. OUR COMMITMENT
- 5. CONTACTING US
- 6. CONTRACT TERMS
- 7. HOW DO WE OBTAIN CUSTOMER DATA?
- 8. WHAT DATA DO WE HOLD?
- 9. WHAT DO WE USE YOUR DATA FOR?
- In order to improve security and quality, and carry out training, we may disclose your data to our staff and to third parties providing services to us in that regard.
- 10. DATA SECURITY
- 11. WHERE WE STORE DATA ABOUT YOU
- 12. ACCURACY AND UPDATING INFORMATION
- 13. RIGHTS OF INDIVIDUALS
- 14. VISITING THIRD PARTY WEBSITES
- 16. LEGAL STATUS OF THIS POLICY
Viking is a trading name of Office Depot International (UK) Limited, a company registered in England and Wales, with company number 2472621. Our postal address and registered office is at 501 Beaumont Leys Lane, Leicester, Leicestershire LE4 2BN. References to Viking, we, us and our, are to Office Depot International (UK) Limited. We are the data controller for the purposes of the Data Protection Act 1998.
In this policy: your data refers to any data relating to you or your representatives that we may process from time to time; personal data means your data that is personal data under the Data Protection Act 1998; individual subscriber data means your telephone number, fax number or e-mail address, if you are an individual, partnership or an unincorporated association; and corporate subscriber data means your telephone number, fax number or e-mail address that is not personal data or individual subscriber data.
If you have any questions about our processing of your data, please contact us using our postal address set out above or using any of the contact methods listed on our web site.
We may obtain your data in the following ways:-
6.1 Account Set-Up
When you set up an internet account with our website to shop on line.
6.2 Newsletter Registration
If you register an e-mail address with us to receive offers and newsletters from us.
6.3 Orders and Enquiries
When you place orders with us, pay for your orders, or make enquiries with us.
6.4 Telephone Calls
We may record telephone calls between you and us, for the purposes detailed in paragraph 8.4(Evidence, Security and Fraud) below.
6.5 Website Browsing
6.6 Credit References
To help us decide whether to accept orders from you or (where applicable) allow you payment credit terms, we may undertake searches and enquiries and obtain whatever references or other information we consider necessary, including carrying out searches with credit reference agencies. You can contact us for details of the credit reference agencies used by us. Credit reference agencies may add to their records details of our search which will then be seen by other organisations making searches, and may be linked to records of others associated with you, including any person with whom you are linked financially and members of your household.
6.7 Self-Generated Data
We may also generate data in relation to you in the course of performing your orders and dealing with any payments, enquiries and problems concerning your orders.
In order for us to provide the best possible level of service, we gather and hold the following types of information in relation to you:-
7.1 Contact Information
Contact details relating to you, including your postal, invoicing, and delivery addresses, your telephone, mobile, and fax numbers, and your e-mail addresses. If a business account is registered (where you are not a consumer), we will also keep on record details of the business or other organisation, including name and contact details of the business, and contact details of its representatives.
7.2 Creditworthiness Information
Information obtained through searches and enquiries carried out and references or other information obtained by us concerning your credit worthiness.
7.3 Payment Information
Information relating to your payment methods and payments made, including your credit or debit card information and payment history and any credit check information. Note that we only retain your card information for a limited period of time, to process the specific order in which you provided that information, and make any refunds. You can change the settings in your internet account to ask us to keep these details on record for future transactions.
7.4 Order Information
We generate and hold information specific to your orders with us, including a record of those orders (your purchase history), payments made, order tracking, fulfilment, delivery, returns and refunds.
7.5 Web Site Usage Information
We may record your usage of our website, including the products you browse and pages you visit. As part of this, we may also collect information about your computer, including where available your IP address, location, operating system and browser type.
7.6 Relationship Information
We record information relating to any communications and dealings we have with you. This includes enquiries, complaints, and credit checks.
8.1 Customer Relationship Management
Your data is used to provide you with personalised services and to correspond with you. We use it to support and manage your customer relationship with Viking, including to maintain your account, inform you of changes and general news in relation to Viking, and deal with your enquiries and complaints.
8.2 Searches and Assessment
We use your data to help us decide whether to accept orders from you, trace you, verify your ID and address, and (where applicable) to allow you payment credit terms. We may use a credit scoring or other automated decision making system.
8.3 Performing Contracts
We use your data for the purposes of performing, administering, enforcing and managing your orders and their subsequent fulfilment, maintaining a purchase history, and handling any complaints or claims.
8.4 Evidence, Security, Quality, Fraud Prevention and Training
We use your data along with other data we hold for the purposes of evidence, security, quality control, and training.
8.5 Business and Service Improvement
We use your data along with other data we hold, to carry out assessment, analysis and research in relation to our business, products, services, websites and customers, including: to assist in the provision of services and products to you; to facilitate reviews, developments, personalisation and improvements of the services and products offered to you; to improve our websites, including to improve the layout and design of our site, and to ensure that that content from our website is presented in the most effective manner for you and for your computer; and to enhance your user, browsing and purchasing experience, including to provide you with a more personalised service which is tailored to suit your needs. The information we gather is analysed either in the aggregate or at a customer level as appropriate.
We use your data along with other data we hold for the purposes of assessing the effectiveness of and managing advertising by us and by third parties who advertise on our sites, including to help our third party advertisers to reach the kind of audience they want to target (for example, people living in a certain area of the country, and to target the display of advertisements to their target audience).
8.7 Marketing (Individuals, Partnerships and Unincorporated Associations)
With respect to personal data and individual subscriber data, if you have consented, we may use your data to send marketing communications to you from time to time with advertisements, offers and promotions relating to Viking and the products and services we offer for sale (including our regular email newsletter service, which brings to you details of special offers and product promotions as well as information on new products). You are free to opt-out of our newsletter and other marketing communications at any time by contacting us, or changing any settings in your account on our website, or using any unsubscribe link in any marketing e-mail we send to you.
8.8 Marketing (Corporate Data)
Subject to any applicable legal restrictions, if you are not an individual, partnership or unincorporated association, we may use your contact data (including contact data of your individual representatives, and corporate subscriber data), to send marketing communications to you from time to time with advertisements, offers and promotions relating to Viking and the products and services we offer for sale (including our regular email newsletter service, which brings to you details of special offers and product promotions as well as information on new products), and relating to products and services offered for sale by third parties.
We may use your data for the purposes of enforcing any orders from you, and for the purposes of dealing with fraud and complying with any legal obligations applicable to us.
We do not share your data with any third parties except as provided in this policy or as required or permitted by law or as consented to by you. Were we share your data with third parties, such sharing will be limited to such data as is appropriate to the purpose indicated below.
9.2 Order Performance
We disclose your data to third parties such as credit and debit card processing companies, outside suppliers, distributors and delivery companies, in order to perform your orders, collect payment, deal with returns, and provide you with a service, or send any communications to you.
We disclose your data to credit reference agencies and other third parties in connection with any searches, enquiries, references and other information we wish to obtain, to help us decide whether to accept orders from you, trace you, verify your ID and address, and (where applicable) allow you payment credit terms.
9.4 Security, Quality Control and Training
In order to improve security and quality, and carry out training, we may disclose your data to our staff and to third parties providing services to us in that regard.
9.5 Business and Service Improvement
We share your data with other companies within our group and to our trusted third parties, agents, and business partners, for the purpose of accomplishing our objectives set out in paragraph 7.4(Business and Service Improvement). These third parties will only use your data for those purposes and will only have access to such of your data as is relevant to service they are providing. For these purposes your data may be included in aggregate statistics about our sales, traffic patterns, and related website information, but these statistics will include no personally identifying information.
We may share your data with advertisers for the purposes of paragraph 7.5(Advertising). Any data reported to our advertisers will always be in the form of anonymous data only and does not identify you. For instance, we may provide aggregate information about our customers, such as "700 men aged under 25 have clicked on an advertisement on any given day".
With respect to personal data and individual subscriber data, we will not share that data with third parties for use in direct marketing by those third parties for their products and services without your consent. Subject to any applicable legal restrictions, if you are not an individual, partnership or unincorporated association, we may use your contact data (including contact data of your individual representatives, and corporate subscriber data), we may sell or otherwise supply such data to third parties for use by them to send you marketing communication directly concerning products and services offered for sale by such third parties, with or without your consent.
We may use and disclose to third parties any data we hold about you and your payment record for the purposes of administration and enforcement of any sale contracts with you and for other related purposes. We may also supply your data to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process, or any legal obligations binding on us.
10.1 Security Measures
We are firmly committed to data security and we aim to follow good industry practice in relation to the prevention of unauthorised access to your data stored in our systems, including using password-protected servers. Please see our Security Policy for further information about the online and offline security measures we adopt to protect your data against unauthorised processing and against accidental loss, destruction or damage.
10.2 Internet Security
Please note that the transmission of information via the internet can never be completely secure. Although we aim to follow good industry practice in relation to the security measures we adopt on our website for the encryption of data for transmission between our website and your computer, we do not guarantee the effectiveness of such encryption methods or the security of your data during transmission or on your computer.
Your personal data, may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
If you have registered an account with our website, you can check the information we store for your account by visiting our website and logging-in. You can amend any inaccuracies through this facility. Alternatively, you can contact us by post or email or using any method set out on our website requesting that we update, modify or delete any account information that is no longer accurate or up-to-date.
By law individuals have the following rights in relation to their personal data under the Data Protection Act 1998. If you wish to exercise any of these rights, then please contact us using the contact information set out above.
13.1 Access to Your Data
The law gives you a right to be told what personal data we hold about you, subject to certain limitations. We may charge you a fee of £10 towards our costs in dealing with your request.
13.2 Stopping Marketing
If we are sending you marketing communications using your data, the law gives you a right to ask us to stop doing this.
13.3 Damage and Distress
The law gives you a right to ask us to stop using your data for any purpose, where that purpose is causing you unwarranted substantial damage or distress; and the law gives you a right to claim compensation for damage suffered if we breach the law.
13.4 Changes to Your Information
You have the right to ask for the rectification, erasure or blocking of any of your data which is inaccurate.
Our website may, from time to time, contain links to and from the websites of third parties, including our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookies policies and that we do not accept any responsibility or liability for these policies or for any data which those websites may obtain from or in relation to you. Please check these policies before you submit any data to these websites.
This document is not intended to and does not create any contractual rights. This document not affect your rights at law, including under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Viking Security Policy
www.viking-direct.co.uk is a VeriSign Secure Site. You can click the Verisign logo at the bottom left of this page to verify our certificate. We have a commitment to information security and undertake various measures for the purpose of protecting against unauthorised or unlawful processing of personal data and against loss or destruction of or damage to personal data.
We undertake the following measures to ensure a high level of information security for our customers whilst using the Viking Online service.
Credit Card and Personal Information
Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted please see below.
Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the ackbutton on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.
Secure Socket Layer (SSL) Protection
The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.
Additionally, the Viking fulfilment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.
Some browsers may experience problems with SSL enabled websites. If you are experiencing problems using our online shopping and account facilities under SSL protection, our non-encrypted server is available. Please note that the non-encrypted server does not encrypt your credit/charge card information when transmitted. If you have any queries about this protection please email our Customer Services Team.
There is a compliance or responsible officer who deals with security of information and personal data.
All employees are briefed on the importance of personal data and security and confidentiality of information obtained.
We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.
All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.
We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.
We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.
We train our staff on security systems and have relevant procedures in place. Accordingly Viking staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.
The foregoing policies are effective for the www.viking-direct.co.uk Website. Viking reserves the right to change this policy from time to time.he policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Battery Recycling for all UK Customers
As part of our commitment to reduce the environmental impact of our own operations and those of our customers, our customers are invited to either return their used portable batteries to any Office Depot site for recycling or to order a recycling box from environment compliance scheme, Ecosurety. The process is simple, log on and register at www.recyclenow.co.uk to order a container to collect batteries, and log in again to request a collection when it is full. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk.
Why we take recycling of batteries seriously
Some household batteries contain chemicals like lead, mercury or cadmium. If batteries are disposed of in your normal waste bin, they are likely to end up in landfill. When the batteries are put into landfill they start to break down, and can leak some of these chemicals into the ground. This can cause soil and water pollution, which may lead to health risks.
Recycling avoids this and can also recover some of the raw materials used for making batteries. These can be used to make other products. The result of recycling means we can save some of the planet’s resources by reducing the need to mine new materials.
Waste Electrical and Electronic Equipment (WEEE) Regulations for B2B Customers
Customers wishing to dispose of waste electrical and electronic equipment (WEEE) when it reaches the end of its life can do so by contacting your customer service representative, who will arrange for it to be sent to an authorised treatment facility that will treat and dispose of it in an environmentally sound way.
WEEE Regulations for Viking Personal Customers
So that you can get your old electrical products recycled, we have made a financial contribution toward the development of improved recycling collection points (known as ‘Designated Collection Facilities’) throughout the UK through our membership of the Distributor Take Back Scheme.
To remind you to recycle, all new electrical products are marked with a crossed out wheelie bin symbol.
You can take any old electrical equipment to participating civic amenity sites (often known as ‘household waste recycling centres’) run by their local councils. Please remember that this equipment will be further handled during the recycling process, so please be sure to remove any non-electrical product (for example food waste).
You can locate your closest participating recycling centre using www.recycle-more.co.uk please remember to have your postcode to hand.
Office Depot International: ecosurety Membership Number ECO1914
Office Depot UK: ecosurety Membership Number ECO1732