Ink & Toner Price Guarantee
TERMS AND CONDITIONS
The Viking Direct promise to price match or refund the difference of ink and toner products sold cheaper elsewhere is subject to the following conditions:
- This offer is available for ink and toner products purchased from Viking Direct between 2nd September 2010 and 31st December 2010;
- Viking Direct will match a competitors price when you purchase the product OR refund the difference for up to 30 days after you purchased the product from us;
- The competitors price must be current on the date the price match or refund is requested;
- The price offered by the competitor must not have been discounted by the use of vouchers, coupons, loyalty rewards or other offers or incentives to reduce the total cost;
- This promise only applies to identical genuine branded ink cartridges and toner products and does not apply to remanufactured or own brand equivalents;
- The product must be in stock and available for immediate delivery;
- All claims must be verified with suitable evidence of the competitors price (not including price comparison websites) to the reasonable satisfaction of Viking Direct and following the procedure set out below;
- Viking Direct reserves the right to terminate or amend this offer at any time without notice.
HOW TO CLAIM
To take advantage of the Viking Direct price guarantee please telephone our Customer Service Team within 30 days of the date of claim). Viking Direct will verify all claims and therefore we will require you to provide:
- Your name and order details (where appropriate);
- The full product description including the brand and any model number;
- The name of the competitor offering a better price and evidence of the available price at the time of the claim.
If you qualify we will match that price or refund the difference as may be appropriate.